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[Solved] DVDFab v11.0.8.4 (Win) Blu Ray Ripper keeps crashing

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    #1

    [Solved] DVDFab v11.0.8.4 (Win) Blu Ray Ripper keeps crashing

    Hello everybody,
    I have been using DVDFab for a few years and have always been satisfied, but since the latest update the Blu Ray Ripper has broken off permanently, i.e. an error message is generated and the action is canceled. I have already sent the log files to support, but have not yet received a response.

    I use the program with the following computer:

    i7 - 4790K (Intel HD Graphics 4600)
    Geforce GTX 1650 (CUDA 10.2)
    Win10 (64-bit)

    So far everything went perfectly, but since I have version 11.0.8.4, I only get crashes. The crashes happen in all films. I rip the films in MP4 format.

    I am then back to version 10.2.1.7. and everything is running fine again.
    Maybe someone has an idea why this is, or is there a known bug here?

    Thank you for your help or support.

    Greetings Peter
    Tags: None
    #2
    Hello, sorry that you got this problem with the new version. Did you send the crash report?
    Or, please save and zip the crash report file and send it to us for troubleshooting.

    If you don't receive any crash report, please send us the feedback ID, here is how to get the ID: DVDFab Forum - Log Files Help Our Developers Troubleshoot Your Problems Quickly

    BTW, I move your topic to the Ripper section.

    Comment

      #3
      Hello,

      I sent the crash report (LOG file) yesterday.
      However, I can reproduce the error again and send a new report.

      Comment

        #4
        Originally posted by Misk11 View Post
        Hello,

        I sent the crash report (LOG file) yesterday.
        However, I can reproduce the error again and send a new report.
        Please try again, but save and send me the report file directly. You can send it to my email account.

        Comment

          #5
          Thank you for your prompt reply.
          I will send the crash report to your email address afterwards

          Comment

            #6
            comment

            Originally posted by Misk11(German Forum)
            Auf der Grafikkarte ist der neueste Treiber installiert und ich habe zwischenzeitlich mal die Version 11.0.8.2 installiert und siehe da, da funktioniert alles tadellos.
            Translate:

            The latest driver is installed on the graphics card and in the meantime I have installed version 11.0.8.2 and everything works perfectly.
            Last edited by D780; 04-23-2020, 08:34 PM.

            Comment

              #7
              Originally posted by D300 View Post
              comment



              Translate:

              The latest driver is installed on the graphics card and in the meantime I have installed version 11.0.8.2 and everything works perfectly.
              @Misk11，please completely remove all DVDFab 11 from your computer, and then download and install v11.0.8.4 from https://www.dvdfab.cn/download.htm to try again.

              Comment

                #8
                Mona you mean v11.0.8.5 ??

                https://de.dvdfab.cn/download.htm
                Last edited by D780; 04-24-2020, 08:36 AM.

                Comment

                  #9
                  Originally posted by D300 View Post
                  Mona you mean v11.0.8.5 ??

                  https://de.dvdfab.cn/download.htm
                  Oh, yes, I meant v11.0.8.5. Please ask Misk11 to give it a try and feedback, thank you D300.

                  Comment

                    #10
                    Misk11 (Der Thread im Deutschen Forum ist Defekt gewesen ... ist deshalb Gelöscht)
                    Last edited by D780; 04-26-2020, 08:26 AM.

                    Comment

                      #11
                      Hello everybody,

                      I uninstalled the program at the weekend and then downloaded and installed version 11.0.8.5. Now everything is running fine again! Many thanks for your help !
                      Greetings Peter

                      Comment

                        #12
                        Originally posted by Misk11 View Post
                        Hello everybody,

                        I uninstalled the program at the weekend and then downloaded and installed version 11.0.8.5. Now everything is running fine again! Many thanks for your help !
                        Greetings Peter
                        Hi Peter, thank you for the update, glad it works

                        Comment

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