DVDFab Forum - Failure due to insufficent GPU memory

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Failure due to insufficent GPU memory

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    Failure due to insufficent GPU memory

    I have tried to use the application 3 times now (Photo Perfect option) and with nothing else running in the background I get the same error message!

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    Can I also advise that the application does not retain my DVDFab 365 password. I have to enter it each time I start the app? On opening the app it states trial until I enter my password, it retains my email address.

    My System...

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    Can you please advise why this is happening.
    Attached Files

    #2
    hi there i'm getting the same exact error as well and i have tried 3 times as well and this does not retain my 365 password either i need to enter it every time i open the application as well please advise

    Comment


      #3
      Are any staff members actually going to give a reply to this issue?

      Comment


        #4
        Once again I will ask for some feedback on the use of the application and the issue. At present the application cannot be used!

        Comment


          #5
          I have updated to the latest release and I have had to authorise the app again and get the same 'cannot use issue'. What is the point of paying the 365 yearly subscription if I cannot get a member of staff to resolve the issue?

          Comment


            #6
            Hi sieveis, I have passed your report to the developer in charge, please send us the Photo AI log file as well. Thank you.

            Comment


              #7
              Hi Mona, thanks for the update. I have rarred the log folder and attached for you. Photo Enhancer AI.rar

              Comment


                #8
                Hello, we will release a new version soon, which will fix the issue about "insufficent GPU memory" in this case, please kindly wait for update and then try again, thanks.

                Comment


                  #9
                  Thanks for the update Mona.

                  Comment


                    #10
                    Unfortunately not the new version from 28th...

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                    Comment


                      #11
                      Originally posted by k2u View Post
                      Unfortunately not the new version from 28th...

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                      Click image for larger version

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                      Please zip the whole log folder and post it here, thank you.

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