DVD/BD Ripper Unknown source for constant read errors

[RedBeard]

Since about the first of January, no matter what disk I put in, every thing comes back with an "Error while reading!". I'm running the latest DVDFab v11.0.7.5, macOS Catalina v10.15.3. I've cleaned the disk drive, replaced it with two new ones, and I get either the same error, or the disk just spins in the drive without DVDFab recognizing it. I just tried Knives Out, which gave me the read error. I then switched over to the Mini, and was able to get 75% of the way through four times, then it just hangs there. I have no idea where the fault lies; DVDFab, macOS Catalina, or three different drives. Attached is the log.
dvdfab_internal.log.zip

[Mona]

Sorry for the trouble, the drive certificate needs update, we are working on it, please kindly wait.

[Brentz]

any word when a new update will be provide, all blu rays are coming up read error. thanks in advance.

[Mona]

any word when a new update will be provide, all blu rays are coming up read error. thanks in advance.

I will push the developer again.

[Mona]

Hello, the certificate is not the issue now. Please try to uninstall and reinstall the drive to try again, you can also try to connect the drive using a different USB port.
If still have problem, please use a different drive to have a try.

[RedBeard]

Hello, the certificate is not the issue now. Please try to uninstall and reinstall the drive to try again, you can also try to connect the drive using a different USB port.
If still have problem, please use a different drive to have a try.

I was able to get Jumanji 2 to copy, but nothing else will. I tried Knives Out again, no go...and 1917 today, and got a read-error off that too. I've tried all my USB ports, and a different drive. I still think its on your end?

[Mona]

I was able to get Jumanji 2 to copy, but nothing else will. I tried Knives Out again, no go...and 1917 today, and got a read-error off that too. I've tried all my USB ports, and a different drive. I still think its on your end?

Not sure why it happened on your end, please attach the latest dvdfab_internal log file, I will get the developer check for you again.

[october262]

I was able to get Jumanji 2 to copy, but nothing else will. I tried Knives Out again, no go...and 1917 today, and got a read-error off that too. I've tried all my USB ports, and a different drive. I still think its on your end?

try clicking common settings - general settings - click the factory default settings
button in the lower left corner of the general settings area, restart dvdfab and retry your discs again.

[RedBeard]

try clicking common settings - general settings - click the factory default settings
button in the lower left corner of the general settings area, restart dvdfab and retry your discs again.

Didn't work...thank you for the help though.

[RedBeard]

Not sure why it happened on your end, please attach the latest dvdfab_internal log file, I will get the developer check for you again.

file is more than 2MB...how do I attach it?

[Mona]

file is more than 2MB...how do I attach it?

Please send it to my email account. Thanks.

[RedBeard]

Please send it to my email account. Thanks.

Did you get the file okay?

[Mona]

Did you get the file okay?

Our developer checked the latest log file, and he wanted you to send us a P-ISO file. Please check Email reply, I have sent you the details. Thanks.

I've also send you PM, please check too.

[Mona]

Update: please give the latest v11.0.8.2 a try and feedback, thank you.