constant read errors

[thpierce]

Been trying to rip and make Clone copy of Alita Battle Angle 3D but will get Failed error Immediately when ripping (MKV-Passthrough 3D) or when cloning process will go to 99% then freeze additional when cloning process time take about 10 hours. I have tried two different 3D disk with same results. using version 11.0.8.2. I have also tried doing the above on two different Mac's one running Sierra [10.12.6] and the other running Catalina [10.15.2]

[Mona]

Please send us the dvdfab_internal log session for this movie to help check the problem. Thanks.

[thpierce]

I've attempted to attached the dvdfab_internal.log get error message log to big 56MB

[thpierce]

Just a note I dumped my Internal.log file before running so the file only contains the error for this movie
.

[thpierce]

Mona I sent you an email with the log file

[Mona]

I've attempted to attached the dvdfab_internal.log get error message log to big 56MB

That is a huge size as for a log file.
There is no log files in your two emails.

You can delete the log file, and then use DVDFab to repeat the process. It will generate a new log file with smaller size, please post the new log. Thanks.

[thpierce]

I did. I deleated all of the log files before running DVDFab and this is the file that was created. This one file (56MB) is for the one DVD clone that I attempted. I'll try emailing it to you again.

[thpierce]

I've attached a small 64kb file that is just the first part of the complete file. This may contain all the info you need.

[Mona]

Please update to v11.0.8.5 to try again and feedback, thank you.

https://forum.dvdfab.cn/forum/software-support-english/dvdfab-for-mac/380946-new-dvdfab-for-mac-11-0-8-5-is-out-april-24-2020

[thpierce]

The read errors have been corrected but the Clone process still does not function properly. The disk will start out ok and then get to 99% and the program will freeze up. Have to quit program to exit process. Pausing or stopping process has no effect must quit program. DVDFAB will generate a .iso image but the .iso is not completed and will not work. Additional when I try to rip the CD I get an immediate failure. I've included log files for when I tried to create .iso and rip process. I have upgraded to v11.0.8.5.

[Mona]

Hi thpierce, do you still have copy issue with the Alita Battle Angle 3D disc?

[thpierce]

I will have the disk in about a week. What would you like me to do?

[thpierce]

Mona,
I misread your post. I tried to copy/rip the disk on the 28 May and had the same problems. A friend currently has the disk but if you want me to try in about a week I can get it and retry if you have suggestions.

[Mona]

Hi thpierce, sorry, my mistake, no need to try again at the moment regarding this issue "The disk will start out ok and then get to 99% and the program will freeze up.". I will contact you again when there is more news.