Updated to macOS Big Sur and now I can't choose Video Toolbox! (Version 11.0.7.5)

[Mona]

The Video Toolbox issue is fixed, please kindly wait for the coming version and then try again, thank you.

[jarjarjar]

The Video Toolbox issues have not been fixed completely. When you rip a .mp4 file it works fine, but when you rip a .mkv file only the sound is ripped. There is just a blank screen where there should be video. More work needs to be done to make this app. work correctly.

[martythebrit]

This was fixed in the latest version...

[jarjarjar]

I have the current version and .mkv file have no video but mp4 files do. They both use video toolbox but it seems to only copy the video if you rip a mp4. Because of that I consider it only half fixed.

[jenke]

I can copy that. No video on .mkv. Please fix it!

[Mona]

@jarjarjar
@jenke
We could not duplicate the "No video on .mkv" issue, please provide log file and specify the movie source.

[jarjarjar]

@jarjarjar
@jenke
We could not duplicate the "No video on .mkv" issue, please provide log file and specify the movie source.

I'm sorry but I can not provide a log file. I have reverted back to a previous version of DVDFab that works right, so I don't have the log files anymore. I can tell you this though. It happened on every movie I tried to rip as a .mkv. Perhaps "jenke" can provide a log file. When ripping a .mkv the video shows in the preview window but not in the final file. I hope that is some help.

[Mona]

I'm sorry but I can not provide a log file. I have reverted back to a previous version of DVDFab that works right, so I don't have the log files anymore. I can tell you this though. It happened on every movie I tried to rip as a .mkv. Perhaps "jenke" can provide a log file. When ripping a .mkv the video shows in the preview window but not in the final file. I hope that is some help.

What player did you use for the playback?

[jarjarjar]

What player did you use for the playback?

I used DVDFab Player 6, Blu-ray Player Pro and Kodi for streaming to my tv's. None of them would display video when the file was ripped as a .mkv using "Video Toolbox"

[Mona]

I used DVDFab Player 6, Blu-ray Player Pro and Kodi for streaming to my tv's. None of them would display video when the file was ripped as a .mkv using "Video Toolbox"

Thank you for the info, I will have the QA team double-check.

>>>EDIT>>>>>
We duplicated the issue, we will fix it as soon as possible.