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    #1

    Crashes on startup

    Installed the latest version 1.0.2.3 and now it crashes at startup. Tried to install the previous version, but that one also now generates a crash.

    Is it only me or others have the same issue?

    Windows 7/64bit

    Nothing is added in the internal log files.

    Problemsignatur:
    Problemhändelsens namn: APPCRASH
    Programnamn: DVDFabMediaPlayer.exe
    Programversion: 1.0.0.2
    Programtidsstämpel: 505c49d9
    Namn på felmodul: ntdll.dll
    Modulens version: 6.1.7601.17725
    Tidsstämpel för felmodul: 4ec49b8f
    Undantagskod: c0000005
    Undantagsförskjutning: 000300fa
    OS-version: 6.1.7601.2.1.0.256.1
    Språkvariant-ID: 1053
    Ytterligare information 1: 0a9e
    Ytterligare information 2: 0a9e372d3b4ad19135b953a78882e789
    Ytterligare information 3: 0a9e
    Ytterligare information 4: 0a9e372d3b4ad19135b953a78882e789

    Läs vår sekretesspolicy online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x041d
    Windows 7, sekretess, personuppgifter


    Om sekretesspolicyn online inte är tillgänglig kan du läsa vår sekretesspolicy offline:
    C:\Windows\system32\sv-SE\erofflps.txt
    Tags: None
    #2
    Please uninstall and reinstall to see the result.
    DVDFab is the all-in-one software package for copying Blu-ray/DVD and converting video file.
    http://www.dvdfab.cn

    Comment

      #3
      I had the same issue and an uninstall/reinstall worked for me.
      How to post the internal log


      Things should be made as simple as possible, but no simpler.
      Albert Einstein

      Comment

        #4
        Had two entries in the program manager. Ver 1.0.1.8 and the latest one.

        Uninstalled both and installed the latest one and restarted. Same problem.

        Problemsignatur:
        Problemhändelsens namn: APPCRASH
        Programnamn: DVDFabMediaPlayer.exe
        Programversion: 1.0.0.2
        Programtidsstämpel: 505c49d9
        Namn på felmodul: ntdll.dll
        Modulens version: 6.1.7601.17725
        Tidsstämpel för felmodul: 4ec49b8f
        Undantagskod: c0000005
        Undantagsförskjutning: 000300fa
        OS-version: 6.1.7601.2.1.0.256.1
        Språkvariant-ID: 1053
        Ytterligare information 1: 0a9e
        Ytterligare information 2: 0a9e372d3b4ad19135b953a78882e789
        Ytterligare information 3: 0a9e
        Ytterligare information 4: 0a9e372d3b4ad19135b953a78882e789

        Läs vår sekretesspolicy online:
        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x041d
        Windows 7, sekretess, personuppgifter


        Om sekretesspolicyn online inte är tillgänglig kan du läsa vår sekretesspolicy offline:
        C:\Windows\system32\sv-SE\erofflps.txt

        Attached some crashlogs.
        Attached Files
        Last edited by Gummigutta; 09-21-2012, 01:38 PM.

        Comment

          #5
          Wiped out also the stuff in the C:\Users\Gummigutta\Documents\DVDFabPlayer folder and reinstalled it again. Now there was something in the player.log file.

          16:03:33 T:2992 ERROR: special://masterprofile/guisettings.xml, Line 0
          Failed to open file
          16:03:33 T:2992 ERROR: Unable to load special://masterprofile/guisettings.xml, creating new special://masterprofile/guisettings.xml with default values

          Comment

            #6
            When I uninstalled I downloaded a fresh installer prior to reinstall, just in case the initial download was corrupted.
            How to post the internal log


            Things should be made as simple as possible, but no simpler.
            Albert Einstein

            Comment

              #7
              Originally posted by 90312 View Post
              When I uninstalled I downloaded a fresh installer prior to reinstall, just in case the initial download was corrupted.
              Tried also that. The odd thing is that old saved versions also crashes after installation.

              Comment

                #8
                The only other thing that I would try is uninstalling and scrub the registry in case of a misdirected entry, then reinstall.
                How to post the internal log


                Things should be made as simple as possible, but no simpler.
                Albert Einstein

                Comment

                  #9
                  Originally posted by 90312 View Post
                  The only other thing that I would try is uninstalling and scrub the registry in case of a misdirected entry, then reinstall.

                  Removed some left overs in the registry and now it shows this in the log file.

                  18:05:51 T:1340 ERROR: CRemoteControl::Connect - failed to connect

                  Comment

                    #10
                    Same issues that Gummigutta here in Windows 7 x86. Found no solution yet.
                    Uninstall, reinstall doesn't work. Older versions now doesn't open too.

                    Comment

                      #11
                      Installed and plays fine here...
                      Installed as administrator like I do all my programs, using Vista Home Premium
                      CBR929
                      Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


                      Setting Up ImgBurn and DVDFab to work together

                      Tips for Posting DVDFab Logs in the Forum

                      Comment

                        #12
                        Originally posted by igorruckert View Post
                        Same issues that Gummigutta here in Windows 7 x86. Found no solution yet.
                        Uninstall, reinstall doesn't work. Older versions now doesn't open too.
                        The question is now if the problem is with Windows 7 or that we are using another language than the default English.

                        CBR929 is most likely in an English environment.

                        Comment

                          #13
                          Originally posted by Gummigutta View Post
                          The question is now if the problem is with Windows 7 or that we are using another language than the default English.

                          CBR929 is most likely in an English environment.
                          I think 90312 runs Windows 7, so maybe it's the language.
                          Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


                          Setting Up ImgBurn and DVDFab to work together

                          Tips for Posting DVDFab Logs in the Forum

                          Comment

                            #14
                            Yep, W7x64 and it's working fine for me?
                            How to post the internal log


                            Things should be made as simple as possible, but no simpler.
                            Albert Einstein

                            Comment

                              #15
                              Hi Gummigutta:
                              I change my environment o Sverige, langut set to Svenska, reboot then try your setps again. Works fine. So would you please post your log.

                              Comment

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