Crashes on startup

[geilee]

Woot! My problem has been resolved with the installation of 310.54. I can finally use DVDFab Media Player again!

Please keep the graphics driver is the latest, Good luck!

[nbrassard]

There is a version 310.54 out now from Nvidia.

Woot! My problem has been resolved with the installation of 310.54. I can finally use DVDFab Media Player again!

[Gummigutta]

There is a version 310.54 out now from Nvidia.

[nbrassard]

There is no hs_internal.log file in the directory. I did a search in case it was located lower in the folder structure but did not find it. Thanks.

[geilee]

The player.log is empty, although it does generate an xbmc_crashlog file:

Is there a HS_internal.log? pls post it too.

[nbrassard]

Please post your log. thanks.

The player.log is empty, although it does generate an xbmc_crashlog file:

[geilee]

Please post your log. thanks.

[nbrassard]

Please update your Graphics driver to 310.33 and try again.

Did a clean install of the 310.33 drivers, uninstalled DVDFab player (1029), rebooted and reinstalled the player. Still get the same error:

Problem Event Name: APPCRASH
Application Name: DVDFabMediaPlayer.exe
Application Version: 1.0.0.2
Application Timestamp: 50939099
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 000300fa
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[geilee]

Please update your Graphics driver to 310.33 and try again.

[nbrassard]

still crashes on startup for me...

I am running Win7x64 with nvidia drivers 306.97 (GTX550 Ti) and the application crashes instantly with the following error:

Problem Event Name: APPCRASH
Application Name: DVDFabMediaPlayer.exe
Application Version: 1.0.0.2
Application Timestamp: 50939099
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 000300fa
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

EDIT: I also have this error in the player.log:

21:25:30 T:5180 ERROR: CRemoteControl::Connect - failed to connect

I've uninstalled, reinstalled, uninstalled again, cleaned any reference in the registry, reinstalled again (with reboots between each steps) and I still get the error. Help!

[Gummigutta]

Also latest beta version 310.33 works.

[Gummigutta]

So suggest users who have the crash problem to update your Graphics driver. I think it is not the problem of the DVDFab media player.

Updated to 306.97 and no issues.

[Potti]

Hi all:
Luckly, we tested times, and repro one of the crash problem when launching dvdfab player. Though some of the crashs cause of Nvidia driver. One our testing enviroment which is win8-32bit repro the crash problem with Nvidia 301.42. And after we undate the driver to 306.97, the problem was gone.
So suggest users who have the crash problem to update your Graphics driver. I think it is not the problem of the DVDFab media player.

GL.

[TomL44039]

Back to earlier video card drivers!

Updating my GeForce 7800 GTX video drivers to Ver 306.23, DVDFab Media Player start to crash upon opening. All version 1.0.2.4 back to the earliest I had saved. Going back to Nvidia drivers 301.42 fixed my crashing even on 1.0.2.4!

[Gummigutta]

NVIDIA GeForce 9400 GT

Seems yours and mine is on the legacy support page.

http://www.nvidia.co.uk/page/legacy.html

I wonder if any of the fully supported graphic cards with the latest drivers installed also makes the program to crash.