DVDFab Forum - Play Full 4k UHD Bluray from folder

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  • Play Full 4k UHD Bluray from folder

    Dear friends,

    I tried the free version of Dvdfab Player expecting to play some 4k UHD bluray from folders in hard disk (BDMV and CERTIFICATE) with menu support, but I could not. I got an error message saying that my hardware configuration does not support hardware decoding. It is strange since I can play flawlessly the movie file with other programs (but without menu support). I run windows 7 and the graphic card is an ASUS 1060 gtx gforce 3G. The monitor is not 4k neither HDR, only 1920x1200 ┬┐could it be the problem? Anyway, I did not activate HDR to avoid problems, but it did not work. The player starts loading and shows the animated progress bar of the movie (sometimes I can even watch the menu for a short time), but suddenly it crashes and I get the error message. Could you please give some information on the problem? Thank you very much.

    Regards,

    errupin

  • #2
    Hello errupin,

    From what I know, Windows 7 system doesn't support 4K UHD hardware decoding, which caused the crash problem in this case.
    If you have a machine of windows 10 system, you can have a try there.

    Regards,
    Mona
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

    Comment


    • #3
      Thank you Mona for your help, but then I have the following question: why am I able to play the movie with other software if hardware decoding is not working? my CPU is a quite old Intel Xeon so I believe that software decoding should freeze and interrupt the image continously.

      Regards,

      errupin

      Comment


      • #4
        Hello errupin,

        It will require the developers to add support to this part individually. I will report it as a feature request to the developers.

        For now, you can use a PC of windows 10 system to enable the hardware encoding.

        Regards,
        Mona
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

        Comment


        • #5
          Thank you, I will try with Windows 10. Regards.

          Comment

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