Can anyone please help me resolve system crashing problem with Media player 5?
I just purchased Media Player 5 Ultra and I cannot use it because I am getting BSOD every time I sign into windows when it is installed on my Windows 10 system. Most times right away, and sometimes it takes 10-15 minutes.
The BSOD crash does not occur when Media Player 5 is not installed and does not occur when playing movie with the FREE Power DVD 14 that came with my UHD Blu-ray DVD Drive (BP60NB10). When playing movie I am using DVDFab virtual drive and ISO file with both Media Player 5 and Power DVD 14.
The BSOD stop codes are APC Index Mismatch and Kernel Security Check Failure.
One support person suggested I try disabling video acceleration however I cannot find any way to do that on my system. I also uninstalled the player, deleted the folder in program files and reinstalled, but no help.
Also Power DVD 14 works fine. Only media player 5 causes BSODs when installed to the extent I must use system restore to point before Media player was installation to get back to a stable system.
Any ideas would be greatly appreciated.
System info:
Dell XPS 15 9570, Win 10 Home 64-bit Build 17134, Bios 1.7.0, Intel i&-8750H CPU @ 2.2GHz, 32GB Ram, Nvidia GeForce GTX 1050Ti Max-Q (4GB GDDR5), Duel Dell U2415 HDMI Monitors
I just purchased Media Player 5 Ultra and I cannot use it because I am getting BSOD every time I sign into windows when it is installed on my Windows 10 system. Most times right away, and sometimes it takes 10-15 minutes.
The BSOD crash does not occur when Media Player 5 is not installed and does not occur when playing movie with the FREE Power DVD 14 that came with my UHD Blu-ray DVD Drive (BP60NB10). When playing movie I am using DVDFab virtual drive and ISO file with both Media Player 5 and Power DVD 14.
The BSOD stop codes are APC Index Mismatch and Kernel Security Check Failure.
One support person suggested I try disabling video acceleration however I cannot find any way to do that on my system. I also uninstalled the player, deleted the folder in program files and reinstalled, but no help.
Also Power DVD 14 works fine. Only media player 5 causes BSODs when installed to the extent I must use system restore to point before Media player was installation to get back to a stable system.
Any ideas would be greatly appreciated.
System info:
Dell XPS 15 9570, Win 10 Home 64-bit Build 17134, Bios 1.7.0, Intel i&-8750H CPU @ 2.2GHz, 32GB Ram, Nvidia GeForce GTX 1050Ti Max-Q (4GB GDDR5), Duel Dell U2415 HDMI Monitors
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