DVDFab Forum - DVDFab Player - Message "failed to check update"

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    DVDFab Player v6.1.0.2 DVDFab Player - Message "failed to check update"

    I am the owner of the DVD Player (the new version is running).

    When I want to check if there is a new version available, I get the message "Failed to check update, please retry or visit DVDFab website for the latest versioon".

    Any ideas why it doesn't work ?

    If I have to reinstall the software, do I have to desauthorize it on the PC ?

    The other softwares like DVDFab, DVDPasskey are answering correctly and they check the updates by themselves.

    Thank you very much for your help and answers.

    #2
    Please locate the folder "DVDFab Player 6" which is under Documents, zip and send it to us to help check the "failed to check update" issue.

    Normally, you don't need to deauthorize to reinstall the software.
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

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