PlayerFab app hang - LOTR playback

[camperxl]

When I launch PlayerFab (7.0.1.3) to playback UHD Lord of the Rings The Two Towers (UPC 883929704736) the app does nothing but display a spinning disc icon and then a black screen where nothing further happens. The timecode shows 00:00:00 / 00:05:00 and no controls work at this point. Naturally no menus are ever shown and I have to forcefully close the app.


Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
Installed RAM 64.0 GB
Edition Windows 11 Pro
Version 22H2
OS build 22621.1
Experience Windows Feature Experience Pack 1000.22632.1000.0
HL-DT-STBD-RE__WH16NS60_1.00
AMD Radeon RX 6600XT 30.0.15021.11005

[Mona]

Please submit the log folder to better check the problem, thanks.

Just to confirm though, can you load the disc successfully using DVDFab 12?

[camperxl]

I'll need some other way of sending you the log folder. "Log.zip exceeds PHP's maximum file size limit of 2MB." Zipped up my log folder is about 8MB.

[camperxl]

Also "You are not authorized to edit this post". My own post I'm not authorized to edit? This forum is crazy restrictive.

DVDFab12 processes the disc successfully.

[Mona]

I'll need some other way of sending you the log folder. "Log.zip exceeds PHP's maximum file size limit of 2MB." Zipped up my log folder is about 8MB.

Please try to submit the log file using the Feedback feature in PlayerFab. Or you can send the log file to this email directly.

[Mona]

Also "You are not authorized to edit this post". My own post I'm not authorized to edit? This forum is crazy restrictive.

DVDFab12 processes the disc successfully.

There is a time limit for editing a post.

Please use DVDFab 12 Copy module to create a Folder or ISO file and then use PlayerFab to play it to see the result.

[camperxl]

There is a time limit for editing a post.

Please use DVDFab 12 Copy module to create a Folder or ISO file and then use PlayerFab to play it to see the result.

This was within 2 minutes of creating the unapproved post.

I created the ISO. PlayerFab still hangs. No result change.

[camperxl]

Please try to submit the log file using the Feedback feature in PlayerFab. Or you can send the log file to this email directly.

Well the Feedback feature has no way to attach a file, so not sure what you intended there. I'll just email directly.

[Mona]

Well the Feedback feature has no way to attach a file, so not sure what you intended there. I'll just email directly.

The Feedback will submit the log file automatically.
Anyway, I have received the log file sent through email. The developer will check.

[Mona]

The developer checks your log file and suggests that you use Simple mode to load the movie disc to try again and see the result. Please have a try, thank you.

[camperxl]

The developer checks your log file and suggests that you use Simple mode to load the movie disc to try again and see the result. Please have a try, thank you.

No change. Same behavior with ISO or disc in Simple mode.

[Mona]

No change. Same behavior with ISO or disc in Simple mode.

Please zip and provide the latest log folder, thank you.

[camperxl]

Link to logfile sent.

[Mona]

Link to logfile sent.

The file is received.

[camperxl]

Is there any update on this? Did the logs provide anything useful?