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  • mkv Passthrough

    I am having some issues with the mkv passthrough, If I try to run a x265 video through it gets stuck at 45%. If I use mp4 passthrough it works fine, after a couple of seconds it has repacked the video. I cant see how but am I doing something wrong with the mkv passthrough?

  • #2
    Originally posted by miller75 View Post
    I am having some issues with the mkv passthrough, If I try to run a x265 video through it gets stuck at 45%. If I use mp4 passthrough it works fine, after a couple of seconds it has repacked the video. I cant see how but am I doing something wrong with the mkv passthrough?
    Hello,

    Please post dvdfab_internal.log file.
    Also, please send us the problematic source to help check this problem, please send PM with the download URL, thank you.

    ///UPDATE: We will fix this problem as soon as possible, please kindly wait for updates.


    Regards,
    mona
    Guide for adding attachments in a post

    User Manual for DVDFab v10 (pdf)

    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab10\Log
    For Mac: Finder> Documents> DVDFab10> Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

    Comment


    • #3
      Thanks for the update, I have just tried again and it finished but the file is 0 bytes. I will try when again when an update is available

      Comment


      • #4
        Originally posted by Mona View Post


        ///UPDATE: We will fix this problem as soon as possible, please kindly wait for updates.


        Regards,
        mona
        Its still the same after todays update

        Comment


        • #5
          Originally posted by miller75 View Post

          Its still the same after todays update
          Please send us the problematic video source. Please check PM for FTP Server info, thank you.

          Regards,
          mona
          Guide for adding attachments in a post

          User Manual for DVDFab v10 (pdf)

          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab10\Log
          For Mac: Finder> Documents> DVDFab10> Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

          Comment


          • #6
            The conversion failure is fixed but there is still no audio in 10.0.8.1 !

            Comment


            • #7
              Hi miller75,

              We reproduce the no audio problem, we will inform you once it is fixed. Thank you for your patience.

              Regards,
              Mona
              Guide for adding attachments in a post

              User Manual for DVDFab v10 (pdf)

              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab10\Log
              For Mac: Finder> Documents> DVDFab10> Log

              DVDFab Player 5:
              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

              Comment


              • #8
                Nearly 3 months now and still not fixed as of 10.0.8.4!

                Comment


                • #9
                  Still the same in 10.0.8.7, any updates?

                  Comment


                  • #10
                    Hello miller75,

                    This problem is fixed, please kindly wait for updates to try again.

                    Regards,
                    Mona
                    Guide for adding attachments in a post

                    User Manual for DVDFab v10 (pdf)

                    DVDFab log default location:
                    For Windows: C:\Users\User Name\Documents\DVDFab10\Log
                    For Mac: Finder> Documents> DVDFab10> Log

                    DVDFab Player 5:
                    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

                    Comment


                    • #11
                      Still not fixed in 10.0.8.8. Its coming up 4 months now, I am beginning to think I have wasted my money and will be looking at alternatives for the addition products I am looking for
                      Last edited by miller75; 04-03-2018, 04:47 PM.

                      Comment


                      • #12
                        Originally posted by miller75 View Post
                        Still not fixed in 10.0.8.8. Its coming up 4 months now, I am beginning to think I have wasted my money and will be looking at alternatives for the addition products I am looking for
                        Hello miller,

                        Sorry for the trouble. I will send you a special version later. Thank you.

                        Regards,
                        Mona
                        Guide for adding attachments in a post

                        User Manual for DVDFab v10 (pdf)

                        DVDFab log default location:
                        For Windows: C:\Users\User Name\Documents\DVDFab10\Log
                        For Mac: Finder> Documents> DVDFab10> Log

                        DVDFab Player 5:
                        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

                        Comment

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