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    Conversion fails right after starting Converter

    When I set up to convert a file (typically to add a SRT file to a MKV or an MP4) and click Start, the program IMMEDIATELY prints a bright red FAILED on the screen. I am able to successfully do this conversion with DVDFab 10, so I think there's a problem with this version. I have had this problem 3 or 4 times, but have done other DVDFab operations successfully since, so will need to do this again to be able to send a clean log file. As I said, the conversion works perfectly (but very slowly) in DVDFab 10 Video Converter.

    #2
    Here's my DVDFab_internal file for the Failed error.
    Attached Files

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      #3
      Please update to v11.0.9.2 version to have a try.
      If still have problem, please send us the srt file, thanks.
      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
      For Mac: Finder>Documents>DVDFab11>Log

      DVDFab Player 5:
      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
      For Mac: Finder>Documents>DVDFab Player 5>Log

      Guide for adding attachments in a post
      --Please use attachment button to attach your most recent log files.

      Comment


        #4
        Hello again, Mona -- Still no joy. Version 11.0.9.2 gave the same Failed result.

        I tried to attach the SRT file I was using but got an error, as we're not allowed to upload SRT files. I'll turn it into a TXT and try again.
        Attached Files

        Comment


          #5
          Our QA team repeated your process with other srt file using the latest v11.0.9.4, and the process went through well. Please kindly try again with the latest version.
          If still have problem, please post the latest dvdfab_internal log file and fabcheck log file. If still have problem sending us the SRT file, please send it via email, thanks again.
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

          Comment

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