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Version is mismatched error

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  • Virtual Drive Version is mismatched error

    I just converted to a SSD, and did a clean windows install. I accessed my old C: drive via a docking station, and used it to pull off my old programs. I copied over the dvdfab virtual drive folder to the new SSD and ran the .exe. After installing, I got the following error:

    DVDFab Virtual Drive version is mismatched
    Please restart your PC or reinstall DVDFab.

    I restarted to no avail. I uninstalled the version I had and downloaded the latest version, only to get the same error.

    I used to use the virtual drive all the time and truly need to find a way to get it working. I am absolutely lost on what to try next, and any help would be greatly appreciated.

  • #2
    We will check this issue asap.
    DVDFab is the all-in-one software package for copying Blu-ray/DVD and converting video file.
    http://www.dvdfab.cn

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    • #3
      Hi,

      Please follow these steps and tell us the result:

      1. uninstall DVDFab Virtual Drive and restart your computer,
      2. Reinstall DVDFab Virtual Drive.

      Thanks!

      Wilson
      Please post your logs the default location is:
      For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
      For DVDFab10_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab10\Log
      For Mac: /User/User name/Documents/DVDFab10/Log
      Please use attachment button and attach your most recent, Internal log and post right here.
      If it's the burning issue, please also attach burn log.

      Thanks!

      Comment


      • #4
        I tried a fresh uninstall/install today.
        The first time I didn't install the DVDFab storage controllers.
        I got the same error message as the OP.
        I uninstalled again .
        I then allowed the install of the DVDFab storage controllers .
        This time the virtual drive installed correctly & worked correctly.

        Maybe you didn't allow the install of the DVDFab storage controllers with the virtual drive.

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