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  • unknown error loading blu-rays that work fine with

    I've been ripping my collect to mkv for several weeks now upgrading the versions of DVDFab as they come out. I had to re-rip some due to a storage drive failure and ever since the update I did yesterday, some blu-rays won't load. Examples: How to Train Your Dragon and Hotel Transylvania 2 (both USA). When DVDFab loads, it reads for a minute then give me an "unknown error" dialog box.

    I re-installed the newest previous version I had (DVDFab and it reads them again and happily rips. Is there any known issues with


  • #2
    please post the dvdfab internal log files


    • #3
      Sorry....see attached...this log starts with the first mention of you can see when I go back to and the rips work correctly. Thanks in advance for any help or advice.
      Attached Files


      • #4
        I am also having this same problem trying to rip blu-rays to mp4 keeps saying unknown error cant open. adding my log file
        Attached Files


        • #5
          Hi all,

          For the problematic BD movie sources, please send us the files from the original movie disc excluding the m2ts files. More info has been sent via PM, please kindly check, thank you.

          User Manual for DVDFab v10 (pdf)

          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab10\Log
          For Mac: Finder> Documents> DVDFab10> Log

          DVDFab Player 5:
          For Windows:C:\Users\User Name\Documents\DVDFab Player 5\Log


          • #6
            There are way too many to post, out of the last 10 i have tried 7 have failed to open. I have loaded back to ver and everything works fine.

            everytime i try to upload the zipped aacs folder and the bdmv folder attachment it says the following

            Your file of 37621323 bytes exceeds the limit of 10240000.
            Your file of 2848858 bytes exceeds the limit of 661578.
            Attached Files