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  • 10.0.8.9 unknown error loading blu-rays that work fine with 10.0.7.4...

    I've been ripping my collect to mkv for several weeks now upgrading the versions of DVDFab as they come out. I had to re-rip some due to a storage drive failure and ever since the 10.0.8.9 update I did yesterday, some blu-rays won't load. Examples: How to Train Your Dragon and Hotel Transylvania 2 (both USA). When DVDFab loads, it reads for a minute then give me an "unknown error" dialog box.

    I re-installed the newest previous version I had (DVDFab 10.0.7.4) and it reads them again and happily rips. Is there any known issues with 10.0.8.9??
    Thanks!

    -doug

  • #2
    please post the dvdfab internal log files

    Comment


    • #3
      Sorry....see attached...this log starts with the first mention of 10.0.8.9 you can see when I go back to 10.0.7.4 and the rips work correctly. Thanks in advance for any help or advice.
      Attached Files

      Comment


      • #4
        I am also having this same problem trying to rip blu-rays to mp4 keeps saying unknown error cant open. adding my log file
        Attached Files

        Comment


        • #5
          Hi all,

          For the problematic BD movie sources, please send us the files from the original movie disc excluding the m2ts files. More info has been sent via PM, please kindly check, thank you.

          Regards,
          Mona
          Guide for adding attachments in a post

          User Manual for DVDFab v10 (pdf)

          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab10\Log
          For Mac: Finder> Documents> DVDFab10> Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

          Comment


          • #6
            There are way too many to post, out of the last 10 i have tried 7 have failed to open. I have loaded back to ver 10.0.8.7 and everything works fine.

            everytime i try to upload the zipped aacs folder and the bdmv folder attachment it says the following

            Your file of 37621323 bytes exceeds the limit of 10240000. BDMV.zip
            Your file of 2848858 bytes exceeds the limit of 661578. AACS.zip
            Attached Files

            Comment


            • #7
              Please kindly update to the latest version of DVDFab to try again. Thank you.

              Mona
              Guide for adding attachments in a post

              User Manual for DVDFab v10 (pdf)

              DVDFab log default location:
              For Windows: C:\Users\User Name\Documents\DVDFab10\Log
              For Mac: Finder> Documents> DVDFab10> Log

              DVDFab Player 5:
              For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log

              Comment

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