DVDFab Converter preview doesn't work

[coolala]

Video preview under x64 v10.0.9.5 Converter doesn't work, it simply doesn't play and go directly to the end, but for same video played under 32bit v10.0.9.2 Converter preview works fine. Help!

[Mona]

Video preview under x64 v10.0.9.5 Converter doesn't work, it simply doesn't play and go directly to the end, but for same video played under 32bit v10.0.9.2 Converter preview works fine. Help!

Does the preview issue in 64 bit version only happens to some specific video source or happens to all?

Please post dvdfab_internal.log file and fabcheck_internal.log file.

Regards,
Mona

[coolala]

Does the preview issue in 64 bit version only happens to some specific video source or happens to all?

Please post dvdfab_internal.log file and fabcheck_internal.log file.

Regards,
Mona

This happens to all video files which are mp4 originally ripped by previous version of dvdfab.

[Mona]

Please update to the latest DVDFab 10.0.9.9 version to try again and feedback with the latest dvdfab_internal.log file and fabcheck_internal.log file to help us locate the problem. Thanks.

Regards,
Mona