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13.0.0.3 crashes immediately upon launch

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    #1

    13.0.0.3 crashes immediately upon launch

    I downloaded/installed 13.0.0.3 today, and it crashes right after it launches, every time, so it's completely unusable. I tried the online and offline installers, with the same behavior. I was able to reinstall 13.0.0.1, which I had saved.

    Can you provide a direct link to the 13.0.0.2 offline installer, so that I can install that version? I only have 13.0.0.1 saved, and that one is not good, due to the UI issues (some of which were fixed in 13.0.0.2).
    Last edited by Peter_A; 11-04-2023, 12:46 PM.
    Tags: None
    #2
    Me too, 13.0.0.3 starts with an error message
    after programme delete and reinstall
    it works​ only one time

    from then on false start again​
    Win10

    Click image for larger version Name: Abnnn.jpg Views: 458 Size: 16.1 KB ID: 432593
    Last edited by D780; 11-06-2023, 09:20 AM.

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      #3
      We could not duplicate the problem. We are wondering if you want us to remote-check your PC. If it's okay, please contact us via the online chat at https://www.dvdfab.cn/contact.htm. We are available from 10 am to 6 pm， Monday to Friday.

      Comment

        #4
        No, I do not want you to remote-check my PC. Is there a direct-link to download 13.0.0.2?

        Comment

          #5
          I had the same issue.

          Downloaded the 13.0.0.3 standalone installation file and ran it and it now works.


          Windows 10 64 bit.

          Comment

            #6
            I can confirm this issue.
            After installation die new version, the error message appears.
            OS: WIN10 Pro

            Greetings ​

            Comment

              #7
              Originally posted by Gummigutta View Post
              I had the same issue.

              Downloaded the 13.0.0.3 standalone installation file and ran it and it now works.

              Windows 10 64 bit.
              Not for me. As I mentioned in my original post, I tried the online and offline (standalone) installers, both with the same result. I am also using Win10 x64.

              Comment

                #8


                Hi,



                Please try the test version and tell me the result, thanks!

                And please also save the crash report if it still has the pr
                Please post your logs the default location is:
                For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                Please use attachment button and attach your most recent, Internal log and post right here.
                If it's the burning issue, please also attach burn log.

                Thanks!

                Comment

                  #9
                  Originally posted by Wilson.Wang View Post

                  Hi,



                  Please try the test version and tell me the result, thanks!

                  And please also save the crash report if it still has the pr
                  No issues with that version.

                  Comment

                    #10
                    The linked test version 13003 installs and launches without error for me also. Good news!

                    Comment

                      #11
                      The test version launches for me properly too (no crashes). Thanks!

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