How long does it normally take to get any response after submitting a trouble ticket? I created a ticket two full days ago and nothing.
Thanks,
Chuck
Thanks,
Chuck
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Hi Chuck, normally we will respond in 48 hours except for weekends and Chinese holidays.
By checking the records, your ticket has been responded to, please kindly check at DVDFab Member Center > Ticket. -
Mona,
Thanks for the reply. I did just see they replied to the ticket after I posted this on the forum. Sorry to jump the gun but I figured I would have gotten a response quicker. I guess since the request was initiated by me on a Sunday, that is where the extra time came in. I will do the steps outlined in the ticket when I can. You can close this post if you want to.
Thanks,
ChuckComment
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