Amazon Amazon Prime - forced subtitles are being stripped out

[artsunlimited]

I'm trying to download Swept Away (1975), which is in Italian with forced English subtitles, and I can't get a download that includes them. By default both "English" and "English forced narrative" were first selected, so then I tried just Forced Narrative in case they were somehow canceling each other out, and then just English [CC] and then finally tried "none" (because why the hell not at this point), and still no luck.

I then downloaded "Battle of Britain" because I remembered it has forced subtitled sections in it, just to see if those were stripped out, but nope - they're still there.

So what gives? This is an entire film where they're missing. Anyone got a workaround or is this a glitch the devs need to work on?

[october262]

I'm trying to download Swept Away (1975), which is in Italian with forced English subtitles, and I can't get a download that includes them. By default both "English" and "English forced narrative" were first selected, so then I tried just Forced Narrative in case they were somehow canceling each other out, and then just English [CC] and then finally tried "none" (because why the hell not at this point), and still no luck.

I then downloaded "Battle of Britain" because I remembered it has forced subtitled sections in it, just to see if those were stripped out, but nope - they're still there.

So what gives? This is an entire film where they're missing. Anyone got a workaround or is this a glitch the devs need to work on?

what are you outputting the movie to MP4 or MKV ??
try analyzing the movie with mediainfo and see if the forced subs are there.

[artsunlimited]

what are you outputting the movie to MP4 or MKV ??
try analyzing the movie with mediainfo and see if the forced subs are there.

I'm outputting to MP4.

OK, so I ran Mediainfo (great idea btw) on my first attempt (default setting of both forced subtitles and CC subtitles selected). The first thing I noticed is that it indicates the audio stream is in English when it's actually in Italian. Is that because there are supposed to be English forced subtitles?

It then shows there are two subtitle text streams, but in timed text - which I believe means the subtitles aren't actually embedded in the video itself?

Please let me know if I'm not reading these results correctly! I've tried this on every player I have, and the only way I can watch it is on VLC after having to select subtitles, or on Amazon for the next week until my free trial subscription trial runs out. Grrr.

[october262]

I'm outputting to MP4.

OK, so I ran Mediainfo (great idea btw) on my first attempt (default setting of both forced subtitles and CC subtitles selected). The first thing I noticed is that it indicates the audio stream is in English when it's actually in Italian. Is that because there are supposed to be English forced subtitles?

It then shows there are two subtitle text streams, but in timed text - which I believe means the subtitles aren't actually embedded in the video itself?

Please let me know if I'm not reading these results correctly! I've tried this on every player I have, and the only way I can watch it is on VLC after having to select subtitles, or on Amazon for the next week until my free trial subscription trial runs out. Grrr.

please post your streamfab log files.

[artsunlimited]

please post your streamfab log files.

Oh fer... I uploaded them in my initial post. My bad, I didn't realize I had to select "insert" after that.

Amazon_Meta (2).zip

[Cats4U]

Also, please show the Text view of MediaInfo. You get a lot more info that way. What you posted is just, what I consider, a summary that has been formatted to look pretty.

[october262]

Oh fer... I uploaded them in my initial post. My bad, I didn't realize I had to select "insert" after that.

Amazon_Meta (2).zip

both files are password protected, see this thread to find the proper log files - https://forum.dvdfab.cn/forum/softwa...eamfab-section

[artsunlimited]

both files are password protected, see this thread to find the proper log files - https://forum.dvdfab.cn/forum/softwa...eamfab-section

That's how I got the logfile - click on the hamburger and select "Open Log File" - the path is This PC>Documents>DVDFab>StreamFab>Log This is how I've always accessed the log files, so am I screwing that up as well? (I forgot to use the "Amazon" topic prefix - sorry, @jpp721 !)

Everything but Amazon has an unencrypted Meta XML document, and my SF password won't open the Amazon one so I can extract it - my password is showing as "not correct." Ditto for my Amazon PW. I think this is the first time I've seen logs already compressed, let alone password protected, and I don't know what other PW will open it. I have the same version on my backup laptop, I can't unlock anything there either. No one is home at SF chat even though it's Monday there, so no help from that quarter.

Am I being really dense or am I just cursed here, or both?

[artsunlimited]

Also, please show the Text view of MediaInfo. You get a lot more info that way. What you posted is just, what I consider, a summary that has been formatted to look pretty.

LOL, you're lucky you got that much - this is the first time I've used it and I'm feeling considerably behind on the learning curve tonight. Here's the nitty-gritty details in text, and thank you for taking a look - I'm very grateful to you and everyone else who's weighed in on this!

It shows "English forced narrative" as Text title #1, but it's nowhere to be seen when it's played, so is it somehow not being embedded or whatever as it's a timed text?

[Cats4U]

I'm not the subtitle expert, Jack is, but it looks like neither of your 2 subtitles are being forced. I know in theory that you can enable that with MKVToolNix and other programs but it's been a long time since I played with that. I don't personally use subtitles all that much. I'm one of those filthy American snobs, if it's not in English I don't watch it.

[artsunlimited]

both files are password protected, see this thread to find the proper log files - https://forum.dvdfab.cn/forum/softwa...eamfab-section

OK, SF Chat says "just the one that says StreamFab is ok" which is news to me but as I FINALLY got the PW from SF chat, here's everything Amazon, in case it will help.
StreamFab.log Amazon_MetaDocument.zip Amazon_PlayBack.zip

[artsunlimited]

I'm not the subtitle expert, Jack is, but it looks like neither of your 2 subtitles are being forced. I know in theory that you can enable that with MKVToolNix and other programs but it's been a long time since I played with that. I don't personally use subtitles all that much. I'm one of those filthy American snobs, if it's not in English I don't watch it.

LOL I'm also a filthy American snob , but I'll make an exception for Giancarlo Giannini. I'm glad to hear your assessment because I feel less of an idiot now, but honestly if I have to futz with one more bloody thing to make this b**tard work I'm gonna call it quits. I just want to watch this on the teevee at some point in the future and not have to be tethered to VLC with subtitles on my laptop, you know?

[Wilson.Wang]

Hi all,

For the *meta.zip file, it's usefull to help to the dev to check the download or analyze failed problem. It's the web html files only.

It shows "English forced narrative"

It marked as forced subtitle in the Amazon video metadata.


And for the problem that the subtitle does not mark as the forced subtitle tag in the mediainfo, I will ask the dev to check it.

The first thing I noticed is that it indicates the audio stream is in English when it's actually in Italian.

For the audio problem, I will check it.

Wilson

[artsunlimited]

For the audio problem, I will check it.

Hi Wilson - thanks for your attention to this! My only comment is that there isn't an "audio problem" as the audio track is in Italian, which it should be since the film wasn't dubbed into English, and it sounds just fine.

For some reason MediaInfo thinks it's in English, ma è pazzesco - and it doesn't affect playback.

[october262]

Hi Wilson - thanks for your attention to this! My only comment is that there isn't an "audio problem" as the audio track is in Italian, which it should be since the film wasn't dubbed into English, and it sounds just fine.

For some reason MediaInfo thinks it's in English, ma è pazzesco - and it doesn't affect playback.

in settings - VIP services, do you have the box checked next to "always download the forced subtitle" ??