Max stuck in Analyzing

[cyberdave03]

I,too, am still getting the "Something Went Wrong" error when trying to download a show from Max.
StreamFab.log

[zapt]

I spoke too soon. Version 6.1.2.8 Windows (US) has crashed 4 times during startup while "Loading task queue." The last three crashes were in a row--two during the same computing session and a third when launching it after a reboot. The program no longer works at all for me.

I don't know if it's related, but prior to the crashes I added my first show to the Max Scheduled list. My old, lengthy HBOMax Scheduled list is still there, but is being ignored I think, and the show I added to the Max list was already in the HBOMax lisr, too. Log files from today are enclosed.
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ADDED: Hmmm... It finally launched on the fifth try.

SF log files.zip

[efk3]

I too was able to download one season of a TV show after installing and using 6.1.2.8 before I started getting the "Something went wrong" error and haven't been able to download anything since.

[TarantinoMariachi]

I am not able to use HBOMax now... the MAX says is not available to my region, and if I use the old HBOMax for europe, when I click on the movies/shows, it opens them and doesnt analyse them. So there is no window at all for downloading.

[Mona]

Hi all, please clean the caches and temp files and then rerun StreamFab v6128 to try it again. If still have a problem, please feedback with detail and the latest log files, thank you.

[cyberdave03]

I did the above, then tried downloading a show (The Carbanaro Effect S02E01). At first I got the usual "Something Went Wrong" screen, but then it switched to the Analysing Video URL pop-up. However, it remained stuck there, even after 5 mins.

StreamFab.log

[Dredbyrd]

I did the above and got an endless "Analyzing Video URL ..." window after clicking on The Righteous Gemstones. I let it try for a half hour or close to it. The behavior has been the same on two separate computers with 6127 as well as 6128 (both versions tried on both PCs).

[zapt]

Clearing the cache did fix the startup crash that occurs while "Loading task queue," but only temporarily. I was able to successfully run StreamFab once or twice before the same crash issue resurfaced. Clearing the cache yet again resolved it again.

Note: Clearing the cache also deletes the Max login info. Is there a folder or username/password file we can leave while deleting the rest of the cache?

Also, have the developers come up with a recommendation for handling the Scheduled items for HBOMax and Max? See this post.

StreamFab.zip

[Mona]

We will check as soon as possible.