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Paramount+ English subtitles are stripped from downloads of 48 Hours

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    Paramount+ English subtitles are stripped from downloads of 48 Hours

    I can't get English subtitle tracks for "48 Hours," even though they show up on the download menu. I know they're available as the competiton can capture them. This looks like yet another fun facet of @TomdeOldMan​'s post, where they found English wasn't displayed in the DL menu for subtitles - or if it were, then they downloaded in French, not English.
    This problem has been noted before and testing with SF 6130 still shows the same problem of not correctly identifying the language subtitles. Both ST SNW and H5-O are failing to show the correct subtitles on those two series.

    That subtitle glitch thread was started almost a month ago, and as of two days ago is still not resolved. Could we please get some feedback?

    P.S. Log folder attached.

    P.P.S. It'd be really great if that stupid "please log in to your account" popup wouldn't make an appearance when I'm already halfway to logging in to Paramount.
    Really now.
    Attached Files
    Last edited by artsunlimited; 08-04-2023, 05:57 AM.

    #2
    Originally posted by artsunlimited View Post
    I can't get English subtitle tracks for "48 Hours," even though they show up on the download menu. I know they're available as the competiton can capture them. This looks like yet another fun facet of @TomdeOldMan​'s post, where they found English wasn't displayed in the DL menu for subtitles - or if it were, then they downloaded in French, not English.
    This problem has been noted before and testing with SF 6130 still shows the same problem of not correctly identifying the language subtitles. Both ST SNW and H5-O are failing to show the correct subtitles on those two series.

    That subtitle glitch thread was started almost a month ago, and as of two days ago is still not resolved. Could we please get some feedback?

    P.S. Log folder attached.

    P.P.S. It'd be really great if that stupid "please log in to your account" popup wouldn't make an appearance when I'm already halfway to logging in to Paramount.
    Really now.
    do you get the English subtitles if you select settings - VIP services - subtitle format - extract to SRT file ??

    Comment


      #3
      Originally posted by october262 View Post

      do you get the English subtitles if you select settings - VIP services - subtitle format - extract to SRT file ??
      I don't think so - I should get an SRT file with the download, right? There's nothing in the folder, nor can I find one to access in any SF and/or document files when I select subtitles in several apps - "remux into file" is my default setting, so I'm not too savvy when it comes to SRT files.
      Last edited by artsunlimited; 08-04-2023, 07:22 AM.

      Comment


        #4
        Originally posted by artsunlimited View Post

        I don't think so - I should get an SRT file with the download, right? There's nothing in the folder, nor can I find one to access in any SF and/or document files when I select subtitles in several apps - "remux into file" is my default setting, so I'm not too savvy when it comes to SRT files.
        you should get a separate SRT subtitle file when you download the video

        Comment


          #5
          Originally posted by october262 View Post

          you should get a separate SRT subtitle file when you download the video
          Thanks for clarifying that - there's no separate file.

          Comment


            #6
            "Remux into file" incorporates the subtitle right into the .mp4 or .mkv file. Or it should based on my understanding. I don't do subtitles. Anyway, look at your .mp4 or .mkv using MediaInfo (text mode is best, in my opinion). Here's an example of a .mkv file that I found in my library ---

            General
            Unique ID : 27332181310988826326819861130552922434 (0x148FFC94A6822701714651B3C159D142)
            Complete name : Z:\J_AVideos\J-ATV\The Last Czars\The Last Czars - S01E05 - 7-3-2019 - Revolution.mkv
            Format : Matroska
            Format version : Version 4
            File size : 2.12 GiB
            Duration : 44 min 58 s
            Overall bit rate mode : Variable
            Overall bit rate : 6 747 kb/s
            Frame rate : 25.000 FPS
            Encoded date : 2019-07-03 07:17:29 UTC
            Writing application : mkvmerge v28.2.0 ('The Awakening') 64-bit
            Writing library : libebml v1.3.6 + libmatroska v1.4.9

            Video
            ID : 1
            Format : AVC
            Format/Info : Advanced Video Codec
            Format profile : Main@L4
            Format settings : CABAC / 3 Ref Frames
            Format settings, CABAC : Yes
            Format settings, Reference frames : 3 frames
            Codec ID : V_MPEG4/ISO/AVC
            Duration : 44 min 58 s
            Bit rate mode : Variable
            Bit rate : 6 190 kb/s
            Maximum bit rate : 9 285 kb/s
            Width : 1 920 pixels
            Height : 1 080 pixels
            Display aspect ratio : 16:9
            Frame rate mode : Constant
            Frame rate : 25.000 FPS
            Color space : YUV
            Chroma subsampling : 4:2:0
            Bit depth : 8 bits
            Scan type : Progressive
            Bits/(Pixel*Frame) : 0.119
            Stream size : 1.88 GiB (89%)
            Writing library : x264 core 148 r2715 7e75228
            Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=8 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=50 / keyint_min=26 / scenecut=0 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=6190 / ratetol=1.0 / qcomp=0.50 / qpmin=6 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=9285 / vbv_bufsize=12380 / nal_hrd=vbr / filler=0 / ip_ratio=1.40 / aq=1:1.00
            Default : Yes
            Forced : No

            Audio
            ID : 2
            Format : E-AC-3
            Format/Info : Enhanced AC-3
            Commercial name : Dolby Digital Plus
            Codec ID : A_EAC3
            Duration : 44 min 58 s
            Bit rate mode : Constant
            Bit rate : 640 kb/s
            Channel(s) : 6 channels
            Channel layout : L R C LFE Ls Rs
            Sampling rate : 48.0 kHz
            Frame rate : 31.250 FPS (1536 SPF)
            Compression mode : Lossy
            Stream size : 206 MiB (9%)
            Language : English
            Service kind : Complete Main
            Default : Yes
            Forced : No

            Text #1
            ID : 3
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : English Forced
            Language : English
            Default : Yes
            Forced : Yes

            Text #2
            ID : 4
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Englisch
            Language : English
            Default : No
            Forced : No

            Text #3
            ID : 5
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Deutsch
            Language : German
            Default : No
            Forced : No

            Text #4
            ID : 6
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Schwedisch
            Language : Swedish
            Default : No
            Forced : No

            Text #5
            ID : 7
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Französisch
            Language : French
            Default : No
            Forced : No

            Text #6
            ID : 8
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Italienisch
            Language : Italian
            Default : No
            Forced : No

            Text #7
            ID : 9
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Portugiesisch (Brasilien)
            Language : Portuguese
            Default : No
            Forced : No

            Text #8
            ID : 10
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Russisch
            Language : Russian
            Default : No
            Forced : No

            Text #9
            ID : 11
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Spanisch (Europa)
            Language : Spanish
            Default : No
            Forced : No

            Text #10
            ID : 12
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Niederländisch
            Language : Dutch
            Default : No
            Forced : No

            Text #11
            ID : 13
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Türkisch
            Language : Turkish
            Default : No
            Forced : No

            Text #12
            ID : 14
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Griechisch
            Language : Greek
            Default : No
            Forced : No

            Text #13
            ID : 15
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Portugiesisch
            Language : Portuguese
            Default : No
            Forced : No

            Text #14
            ID : 16
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Dänisch
            Language : Danish
            Default : No
            Forced : No

            Text #15
            ID : 17
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Spanisch
            Language : Spanish
            Default : No
            Forced : No

            Text #16
            ID : 18
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Polnisch
            Language : Polish
            Default : No
            Forced : No

            Text #17
            ID : 19
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Norwegisch
            Language : Norwegian
            Default : No
            Forced : No

            Text #18
            ID : 20
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Ungarisch
            Default : No
            Forced : No

            Text #19
            ID : 21
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Tschechisch
            Language : Czech
            Default : No
            Forced : No

            Text #20
            ID : 22
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Finnisch
            Language : Finnish
            Default : No
            Forced : No

            Text #21
            ID : 23
            Format : UTF-8
            Codec ID : S_TEXT/UTF8
            Codec ID/Info : UTF-8 Plain Text
            Title : Indonesisch
            Language : Indonesian
            Default : No
            Forced : No

            ReportBy : MediaInfoLib - v23.07

            Comment


              #7
              Originally posted by Cats4U View Post
              "Remux into file" incorporates the subtitle right into the .mp4 or .mkv file. Or it should based on my understanding. I don't do subtitles. Anyway, look at your .mp4 or .mkv using MediaInfo (text mode is best, in my opinion). Here's an example of a .mkv file that I found in my library ---
              Good to know! I usually just open the file with VLC media player, go to Tools and click on codec information - if there's a subtitle stream track there, it'll be listed. As you can see, there's a whole lot of empty going on here. "Remux into file" embeds the subtitles in the file - if I DL using the competition, they're there. (And because they have a disdain for capturing thumbnails, that means that every damn episode in a series will look alike, which is why I much prefer SF and wish they'd fix this issue!)
              Attached Files
              Last edited by artsunlimited; 08-04-2023, 06:54 PM.

              Comment

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