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6.1.3.4, Amazon/Starz "Failure processing the video, please contact us for help"

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    #1

    6.1.3.4, Amazon/Starz "Failure processing the video, please contact us for help"

    Tried downloading from Amazon using my Starz subscription, season 6 of the series "Wagon Train". Each episode failed with the message "Failure processing the video, please contact us for help". I confirmed that I can successfully play these episodes on my Roku box.

    Log attached for season 6 episode 1: StreamFab.log
    Tags: None
    #2
    Originally posted by jhyler View Post
    Tried downloading from Amazon using my Starz subscription, season 6 of the series "Wagon Train". Each episode failed with the message "Failure processing the video, please contact us for help". I confirmed that I can successfully play these episodes on my Roku box.

    Log attached for season 6 episode 1: [ATTACH]n429077[/ATTACH]
    try clearing your cookies & site data for amazon - restart streamfab and retry downloading from Stars again.
    see if that works.

    Comment

      #3
      Originally posted by october262 View Post

      try clearing your cookies & site data for amazon
      Didn't change anything. Also upgrading to the latest version didn't help.

      Comment

        #4
        Originally posted by jhyler View Post
        Tried downloading from Amazon using my Starz subscription, season 6 of the series "Wagon Train". Each episode failed with the message "Failure processing the video, please contact us for help". I confirmed that I can successfully play these episodes on my Roku box.

        Log attached for season 6 episode 1: [ATTACH]n429077[/ATTACH]
        Our QA team will check and try to duplicate it first.

        Comment

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