StreamFab for Windows Canal+ connection impossible

[Gildu83]

Hello,
I had to uninstall Streamfab (with Revo) and reinstall it.
I am a Prime Video and Canal+ subscriber. I managed to activate Prime Video, but I have an error message when I want to connect to my Canal+ account (403 Forbidden).

What should I do?
Kind regards
Thank you

[Gildu83]

Ajout ... StreamFab.log

[Germania]

I don't have an account, so I can't test the login ..
.. but I can open the login page in SF without problems:



In log i see:

[Setup Website]: Website Type:  "CanalPlus" , Url:  "https://www.canalplus.com/"
OnAddressChange - strUrl : "https://pass.canalplus.com/oauth2/default/v1/authorize? ..
[Critical]: command: request server command failed

If you can open in regular browser ..
.. try to rename your SF cache Directory (if SF closed) - like here

If too many devices are known (new SF = new device ?) ..
.. you may have to wait 72 hours - info

[Gildu83]

Thank you for your interest in my case. I renamed the "Cache" folder to "CacheOLd" but the problem persists, I still have the "403 Forbidden" error.
I will try to uninstall DVDFAB products, reboot and reinstall.
Thank you
PS: I will repost the result of my reinstallation.

[Gildu83]

Hello,
I uninstalled everything (properly), rebooted, reinstalled, DVDFAB products (DVDFAB13, ToolKit, Streamfab) and still the same problem "403 Forbidden" when I want to enter my C+ login id!

StreamFab.log

[Gildu83]

(Info) I don't know if it's related, but the incident occurred after I changed my internet browser from Chrome to Firefox.
Coincidence?

[Germania]

> the incident occurred after I changed my internet browser from Chrome to Firefox.

It doesn't matter what you use outside SF,
it doesn't change the browser in SF (CEF - Chromium Embedded Framework)
But it could be a reason for too many known devices (72 hours not over?)

In your 2nd log "[Critical]: command: request server command failed" is away

You wrote in #5 "when I want to enter my C+ login id!" ..
.. the error appears before you click submit ?
If this is the case, I can get further than you without an account, because
I can enter incorrect access data and send it without receiving error 403:


-= click pic to enlarge =-

[Gildu83]

The incident is closed. I logged into my customer area with Firefox ... error .. I logged back in with Chrome and entered my credentials, and now it works with Streamfab.
Sorry for the inconvenience.
Thank you