Paramount+ SF for Windows 6.2.0.7 - Paramount+ Error Codes 3005 and 3304

[BradYonder]

First experienced this problem trying to acquire Dear Santa on SF 6.2.0.6. Nothing I tried downloading would work. Each time I got this error message:

This video is currently unavailable. Please try again.
error code: 3005

Then I saw 6.2.0.7 was available (despite not listing any Paramount+ fixes) so I installed it and tried again. Same error message.

I then deleted the contents out of the Log and Temp directories, started 6207 back up, logged into Paramount+, and tried again. This time I got a different error message:

OOPS! We're having some trouble playing this video. Please try again.
If you continue to experience issues, check your internet connection
or restart your router.
error code: 3304

Unlikely that it's either of the things they suggested as I was acquiring earlier just fine. This is probably a new thing to get around for Paramount+, just wanted to bring it to your attention.

Logfiles attached

[Cats4U]

No problem.



Still using 6.2.0.5, though. I'll install 6.2.0.7 tomorrow after I get a belly full of turkey.

[dsabine213]

UPDATE: as of 2024-11-27:1955 EST

I was now able to login after multiple attempts but now when trying to download Lioness Season 2 or ANY OTHER CONTENT....I now get a "This video is currently unavailable. Please try again. Error code: 3005"

ANY AND ALL HELP will be greatly appreciated!!

Hello StreamFab Support,

I'm currently experiencing an issue logging in to Paramount+ through the StreamFab application. I recently signed up for Paramount+ and am able to log in without any issues using a Chrome browser. However, when I try to log in using StreamFab, I receive the following error message: "There was an error while processing your request. Please try again later."

I've updated to version 6.2.0.7 of StreamFab and can successfully log in to all my other providers (HBO, Disney+, Netflix, Amazon) without any problems. The issue only occurs with Paramount+.

I have also logged out completely from my Paramount+ account and logged back in to see if it was an issue with location or authentication, but that did not resolve the issue. I still receive the same error when trying to log in via StreamFab.

Could you please assist me in resolving this as soon as possible? Let me know if you need any additional information to help troubleshoot the issue.

Thanks in advance for your assistance.

PS....Saw the post for this exact same issue from approximately 7 days ago:

https://forum.dvdfab.cn/forum/streamfab-support/streamfab/454536-paramount-plus-sign-in-error

...and tried doing the same by renaming the cache to cacheOLD and still get the same exact result. I am STILL UNABLE to log into Paramount+ with StreamFab but have NO ISSUES logging in via Chrome.

Look forward to a resolution.

[Judy]

Hello, the issue has been passed to the developer, they'll check it asap, thanks.

[Germania]

I was now able to login after multiple attempts but now when trying to download Lioness Season 2 or ANY OTHER CONTENT....
I now get a "This video is currently unavailable. Please try again. Error code: 3005"

For me there is no change: fresh login works with 6206 and with 6207 the same
In the past, I only had the login error with individual VPN servers.

I can't use the player (same error 3005) but analysis + dl works anyway

[Chameleon]

I didn't renew my P+ subscription, so there was no holiday discount. However, I did get Peacock for 1.99 a month for a year, the Hulu Disney package for 2.99 a month for a year, and Netflix for 6.99 a month for a year. I always have Amazon for everything else, a month at a time.

[MrGrackle]

the Hulu Disney package for 2.99 a month for a year, and Netflix for 6.99 a month for a year.

P+ still works fine for me.

Remember they did not fix the manifest issue with Hulu combo. Much stuff that should be h265 is not. Stuff that should be 4K, you are lucky to get the lowest bitrate h265 1080p.

[BradYonder]

No problem.

Still using 6.2.0.5, though. I'll install 6.2.0.7 tomorrow after I get a belly full of turkey.

I reverted back to 6.2.0.5 and on the first attempt I got the Error 3005 message. The last time I successfully acquired anything from P+ was on Nov 20 using 6.2.0.5. Must be a "thing" in my area. I'll wait for a developer fix.

I didn't renew my P+ subscription, so there was no holiday discount.

My partner gets P+ included with her Walmart+ subscription. Maybe something to look into?

[Cats4U]

As promised, I updated to 6.2.0.7 after my Thanksgiving dinner. Again, I was able to download Dear Santa, although it seemed to take longer than 6.2.0.5. Ignore the 3.0.0.5 error. Just set SF to download Dear Santa and walk away from it for a while. Given enough time, you should have the complete movie. Patience, my friend. It shouldn't be this way, but the 3.0.0.5 and the slowness seems to be caused by something that Paramount+ is doing. Dear Santa was listed as "New Movie". I downloaded two other movies that were listed as "New Movie" and they both came down rapidly and normally. Obviously, Paramount+ is doing something wrong with Dear Santa. Still, I was just able to download Dear Santa for the third time in 23 minutes. Once with 6.2.0.5 and twice with 6.2.0.7.

[whypick1]

Still getting 3005 errors even after upgrading to 6.2.0.8. Here's the entirety of the log after upgrading, up to now where I had to manually intervene to get my scheduled download to go

[Germania]

Still getting 3005 errors even after upgrading to 6.2.0.8. Here's the entirety of the log after upgrading, up to now where I had to manually intervene to get my scheduled download to go

After upgrade I see in log

[Info]: Get LS data error: {"code":170101,"message":"Invalid license challenge."}
[Info]: Get Stream license!
[Info]: license is NULL!

and then

[Info]: [Download Check]: download result:  "cancel"

but before I would do a test ..
.. never use the online updater !

So please remove it and use the offline installer

To save your scheduled task save this here

How to do a clean install of StreamFab

[whypick1]

Did a complete wipe and reload of the program (the online updater broke a couple releases ago, so this was from the offline installer), did another P+ download after getting everything setup again...and got a 3304 error. Once again, reloading the page got the download to start. Full log before I killed the download attached.

[BradYonder]

I'd like to clarify something: I *never* let the program update itself. I *always* download the offline installer and use that. When I first reported the problem I did just that: using offline installers, and using software to eliminate leftovers after uninstallation.

I haven't tried 6208 yet as I bought a new computer and am still in the process of setting things up, but I'm sure I'll find out sooner rather than later if it works.

[Germania]

Did a complete wipe and reload of the program

Nope, that is not the case ..
.. otherwise I could not find any 6207 entries from 2024-12-05 in your log

Rename Log in C:\Users\ .. Documents\DVDFab\StreamFab\
Rename temp in D:\Streamfab\
Rename StreamFab.ini in %AppData%\DVDFab\StreamFab

And start the Offline installer once again

[whypick1]

Nope, that is not the case ..
.. otherwise I could not find any 6207 entries from 2024-12-05 in your log

Rename Log in C:\Users\ .. Documents\DVDFab\StreamFab\
Rename temp in D:\Streamfab\
Rename StreamFab.ini in %AppData%\DVDFab\StreamFab

And start the Offline installer once again

*grumble*

Ok, one fresh re-install (with more deleted directories) later, and my first test yielded yet another 3005. Log (that only says 6.2.0.8) attached; first launch, restart program after moving scheduled tasks ini back, setup directories and preferences, logged into services, did another P+ download, got the 3005, refreshed the page, download proceeds, manually cancelled download, closed program.