Roku 6.2.1.2 for Windows (U.S.) not remuxing audio on some premium add-on downloads

[zapt]

I've been downloading videos from Roku premium add-ons (AMC+, Showtime, MGM+, and Paramount+) for the last month or so. With the recent updates to 6.2.1.1 and 6.2.1.2, some (but not all) downloads are missing their audio. The audio files are sitting in the outputTemp > Roku folder (below). I can play each one, but I have no idea which audio goes with which video. That temp folder currently lists 70 such audio files.

Note: Prior to installing 6.2.1.2, I completely uninstalled StreamFab6.2.1.1 and deleted the Cache and every folder that included anything StreamFab related. I'm running Windows 11.



In addition, my Streamfab log (attached) starts with the setup info, but then is followed only by dozens of repetitions of this line:

2025:01:03-13:00:11 0x00006bd4 [Info]: TaskQueueWidget::updateItemStatus pNode nullptr

Note that this doesn't happen with all my recent Roku downloads, nor does it affect Hulu or Max downloads--as far as I can tell. So far, I can see this with Reno 911! (Season 8, every episode) and The Good Wife (Season 5, episodes 2, 6, 10), and random episodes of Jericho Season 1. I'll likely open a support ticket, but I wanted to check to see if anyone else is having this issue with downloads from the Roku Premium add-ons.

Also, I just tried downloading Season 8, episode 1 of Reno 911! again with the same result -- no sound. (When downloading entire TV series to watch later, I generally don't test each file. I'm going to have to check at least 500 to cover the downloads I did with the last two versions of StreamFab. I should probably check videos downloaded with 6.2.1.0, too, because I have no idea how long this problem has existed.

StreamFab.log

[Germania]

I can't test without Roku premium add-ons


> but I have no idea which audio goes with which video

just thinking out loud:

It should be possible to sort by date or not?

[zapt]

Germania Excellent idea! Assuming these are the audios that weren't remuxed, I can match them to the date/time of the video files to figure out which ones failed. Beats testing every episode of everything I've downloaded from Roku in the last 30 days. Thanks!

[zapt]

Germania Major oops. I had to restart StreamFab in order to reset my Roku daily limit counter. and it had the unfortunate side effect of deleting all of yesterday's Temp audio files. So I'm back to manually playing each video for a few seconds to see if it has audio. Luckily, my Plex server makes that relatively easy. I've also submitted a ticket to Support to see if it's a problem they can fix or if it's something specific to my computer.

[zapt]

Update: So far, the missing audio only affects certain TV shows downloaded on 12/28/2024 or more recently.

[zapt]

Although Support closed this ticket, I've asked for it to be reopened because the issue persists, I've redownloaded some TV episodes that had no audio and nothing has changed. I did find one time-consuming workaround, though, which perplexes me. Instead of adding a TV series or movie to the queue by selecting it directly in the StreamFab interface, if I copy the URL of one of the episodes in my browser and then tell StreamFab to download it, it does have audio!

If any of you have StreamFab for Roku and also purchased some of their add-on channels, such as AMC+, MGM+, or Paramount+ (one of which comes with Showtime), all of the following episodes download without audio:

1. Reno 911!: all episodes in Seasons 7 and 8
2. The Good Wife: Season 4, episode 15; Season 5, episodes 2, 6, and 10
3. Jericho: the entire series
4. Yellowjackets: entire Season 2

My last attempt is going to be to install 6.2.1.0 (which didn't have this issue) and see if the problem disappears. I'm not hopeful, but I don't want to have to test every additional download to see if it contains audio. I've already wasted days downloading dozens of video failures. Hopefully this gets fixed soon (or it's discovered that the issue is specific to my computer) because my 2-month cheapo add-on subscriptions expire in 2-3 weeks.

StreamFab.log

[zapt]

6.2.1.0 has the issue, too. Oh well...