I'm trying to download S06 of 'The Handmaid's Tale, and also S02 of 'The Last of Us'
but when I try to download, it just stays att the 'Analyzing video URL...', The download NEVER starts....

ecsjjgg

'The Handmaid's Tale' (S06), but it will only download in 1080p

ecsjjgg

First of all: Thank You @Germania forYour answer!

From your last topic:


So the dl worked fine for you with 6229 - correct?

If I see this correctly, the location is Sweden ..
.. so I tried there and get weird content in log:



But I have already received The Last of Us s02e01 from Max with SF 6230 ..
.. looks like (only) HBO content is still not working sometimes (for me)

btw: your Edit2 should only happen with SF <6230

Germania

I think I will have to reinstall SF 6229 ... So that I can get ... the handmaid's tale S06E5

ecsjjgg

I mean so I can get S06E05 on Tuesday next week... :-)

All Max infos are useless for me without country info

For me, the issue is with 6.2.3.0. I reinstalled 6.2.2.9 over it, and all of the failures to resolve series mentioned below disappeared.

I'm in the US (Windows, 6.2.3.0) and requesting the episode list for several series never resolves. That's been the case for me for The Righteous Gemstones and Last Week Tonight since yesterday. The new episode of The Righteous Gemstones plays in a browser window and--although there's no new episode yet for Last Week Tonight, the entire season to-date can be viewed in a browser. The only unusual thing I noticed about the new Gemstones episode is that it's preceded by two small videos: an advertisement and a recap.

I am experiencing this with The Last of us and the movie Friday.

You're not alone:

I'm in the US (Windows, 6.2.3.0) and requesting the episode list for several series never resolves.
That's been the case for me for The Righteous Gemstones

zapt

Sorry, USA. Was able to download the latest version of The Last of Us (which was released the same day as the Gemstones)...

Baker

Also USA, I still can't get the current episode of The Last of Us. Just analyzes for ever. I also got the same issue with the movie Friday.

braydin72

You're not alone:


But hey - for me via NYC also fine (AFAIK CNNmax is only in USA)

if you have problems .. try one of the others 58 countries

Germania

I got mine to download. I made a new profile that had no watch history and it worked immediately. I have seen this before that if something is sitting in a resume state on the title you are trying to get then it does this. On other services you can "unwatch" things or for them to be in a rewatch state they will then work. Paramount is bad about this. If any episode is partially started then it doesn't analyze for some reason.

If/when I change to a European country, I get an error from Max that indicates it's unavailable in that country.

Baker

How do I get them to display in VIP Services so I can open a tab for them? (Note: I don't use a VPN.)

zapt

Same issue in USA. Cannot get episode list for Righteous Gemstones or The Last of Us. Just sticks at analyzing step forever.

Now that two topics have obviously been merged ..
.. this makes it much more confusing

The other topic (post #2-#6) without exception concerned an issue in Sweden.

So now my answer to #1 can be found in #7-

Add the topic from here and the chaos is perfect ..

Yes, Max has been rather picky lately, unfortunately :(

I mean so I can get S06E05 on Tuesday next week... :-)

ecsjjgg