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    Amazon Failed to obtein the encryption key

    I'm trying to download 2 episodes of the series "The Goldbergs" that is available in the UK and I use a VPN to do so. I keep getting an error trying to get the key.
    Is this temporary?
    How can I fix it?
    Thank you!!​ Click image for larger version  Name:	Failed.png Views:	0 Size:	65.9 KB ID:	462607

    #2
    Originally posted by Salotto View Post
    I'm trying to download 2 episodes of the series "The Goldbergs" that is available in the UK and I use a VPN to do so. I keep getting an error trying to get the key.
    Is this temporary?
    How can I fix it?
    Thank you!!​ Click image for larger version Name:	Failed.png Views:	0 Size:	65.9 KB ID:	462607
    try what is posted in this thread post #4 - https://forum.dvdfab.cn/forum/stream...decryption-key
    Last edited by october262; 05-04-2025, 07:44 AM.

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      #3
      oops unapproved - next try

      Originally posted by Salotto View Post
      How can I fix it?
      Use a Amazon.co.uk trial account, change your Amazon region in VIP settings
      to Amazon.co.uk, restart SF and use an undetected VPN in UK

      But earlier you wrote: "I'm from Brazil"

      So I think you have a PrimeVideo Account there ..
      .. if so you can use this account to get it from PrimeVideo

      Use an (undetected) VPN in Portugal



      url is here





      (tested with PV account in Mexico)​

      Comment


        #4
        Originally posted by Germania View Post
        oops unapproved - next try



        Use a Amazon.co.uk trial account, change your Amazon region in VIP settings
        to Amazon.co.uk, restart SF and use an undetected VPN in UK

        But earlier you wrote: "I'm from Brazil"

        So I think you have a PrimeVideo Account there ..
        .. if so you can use this account to get it from PrimeVideo

        Use an (undetected) VPN in Portugal


        (tested with PV account in Mexico)​

        It worked, thanks!!​

        Comment


          #5
          I have seen this error on a regular basis in the past. Often times after download failure, I would try the same title again and it worked. It's almost like the SF server wasn't decoding the key quickly enough and the program is not waiting for it.

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