Now tv downloads all incomplete. Tried several times. 45 minute documentaries all seem to complete but then playback is not working and total time is around 15 minutes,
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According to the blurb the latest update fixes the NOW problem.
It doesn't. The downloads are just as complete as before -
I downloaded the new version 6.2.4.1 and tried it, it failed yet again, on Jun 13, 2025 09:16:42 I reported this and sent them a link to a 35s video showing the problem is still there, along with screenshots of the actual length and the expected length.
Just received a response:
I mean it's hardly difficult for them to check, download a video, look at the times, if a 28m video is 16m long then it is a fairly safe bet that it has failed.That's before playing the video and seeing all the problems there like the intro speech is repeated three times which messes up all the internal audio.Hello, this issue has been fixed.
Please update to the latest version.
It will probably be another 3 days before they respond, I expect it will be another 'we're working on it', or 'wait for the next version', or 'delete these two folders and try again'. I mean seriously, they could quite easily replace support agent Rain with a simple script - actually Rain probably is a simple script.
Oh and the 6.2.4.1 update messed up my VIP services:
My vip services before the update were:
Channel 4, Itvx, appletv+, now, netflix
After the update it was:
Itvx, appletv+, my fans, netflix.
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