Can't connect to server/Accused of using cracked version

[AceDaMack]

I think I may go with what Cats4U says (here) and give streamfab feedback the log. Unfortunately, they take at least 48 hours to even respond.

Either it's something at StreamFabs end or still something overlooked at your end.

Same or similar info from other log as posted part of here

I submitted a ticket, hopefully it soon so i can get them a log.

[AceDaMack]

I've done everything is could possibly think of. Nothing is blocking the server on my end that I can see. I have a clean host from Microsoft and allowed permission threw firewalls and disabled firewall, still nothing. Ping test shows it connecting

[october262]

I've done everything is could possibly think of. Nothing is blocking the server on my end that I can see. I have a clean host from Microsoft and allowed permission threw firewalls and disabled firewall, still nothing. Ping test shows it connecting

have you done a factory reset on your router ?? or roll your computer back to an earlier time when streamfab was working.

[AceDaMack]

have you done a factory reset on your router ?? or roll your computer back to an earlier time when streamfab was working.

Haven't done a factory rest on router yet just simple reboot I'll try that next.

[Wilson.Wang]

Hi,

Please post the result when ping www.dvdfabstore.com, and ping ssl.dvdfab.cn from Windows Comand line window.

ping www.dvdfabstore.com
Pinging www.dvdfabstore.com [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=235ms TTL=42
Reply from 3.69.85.86: bytes=32 time=239ms TTL=42
Reply from 3.69.85.86: bytes=32 time=242ms TTL=42
Reply from 3.69.85.86: bytes=32 time=236ms TTL=42

Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 235ms, Maximum = 242ms, Average = 238ms

ping ssl.dvdfab.cn

Pinging ssl.dvdfab.cn [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=247ms TTL=42
Reply from 3.69.85.86: bytes=32 time=234ms TTL=42
Reply from 3.69.85.86: bytes=32 time=234ms TTL=42
Reply from 3.69.85.86: bytes=32 time=234ms TTL=42

Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 234ms, Maximum = 247ms, Average = 237ms

[AceDaMack]

Hi,

Please post the result when ping www.dvdfabstore.com, and ping ssl.dvdfab.cn from Windows Comand line window.

ok

[Chameleon]

I am experiencing the same issue right now. I finally got authorized after three tries and now it's working, but only after I pinged DVD Fab.

[AceDaMack]

I am experiencing the same issue right now. I finally got authorized after three tries and now it's working, but only after I pinged DVD Fab.

I'm about to get up and try working on it again I can't connect to server at all even after ping

[Chameleon]

I'm about to get up and try working on it again I can't connect to the server at all, even after ping

I got the exact same messages you got—cracked version, etc. I rebooted after a while, it worked, but something is wrong here.

[AceDaMack]

I got the exact same messages you got—cracked version, etc. I rebooted after a while, it worked, but something is wrong here.

It's definitely something going wrong, my computer is damn near factory i only ever use it to oder off amazon, dvdfab, and streamfab everything else I do on my phone. Nothing has changed on my pc.

[AceDaMack]

I got the exact same messages you got—cracked version, etc. I rebooted after a while, it worked, but something is wrong here.

When you start streamfab when you go under the tab and check for updates is it saying server faid to connect?

[Stan001]

The pings seem to work ok for AceDaMack

Pinging www.dvdfabstore.com [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50
Reply from 3.69.85.86: bytes=32 time=105ms TTL=50

Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 105ms, Average = 103ms


Pinging ssl.dvdfab.cn [3.69.85.86] with 32 bytes of data:
Reply from 3.69.85.86: bytes=32 time=104ms TTL=50
Reply from 3.69.85.86: bytes=32 time=104ms TTL=50
Reply from 3.69.85.86: bytes=32 time=105ms TTL=50
Reply from 3.69.85.86: bytes=32 time=103ms TTL=50

Ping statistics for 3.69.85.86:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 105ms, Average = 104ms

ping has some extra options -l is size I changed to 1024 and -n is number of pings I changed to 10 maybe try 20?

I am guessing you double and triple checked when you input your username/email and password to authorize.

Maybe try to see if you can change the password in the member center, although you say you can get into the member center.
While in the member center, make sure all looks good, like an assigned Mac address, etc ...

So it's still up to waiting to see if support or maybe Wilson comes back with something.

If pings are going through even if you up it to 20 tries, then it's something still at StreamFab's end.


Wilson.Wang you may need to help here more or push tech support to help as the user can't use the software.


This is what I get, so pings seem ok for me too: Maybe a small area or location issue?

ping www.dvdfabstore.com -l 1024 -n 10
Pinging www.dvdfabstore.com [3.69.85.86] with 1024 bytes of data:
Reply from 3.69.85.86: bytes=1024 time=104ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=103ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Ping statistics for 3.69.85.86:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 104ms, Average = 100ms


ping ssl.dvdfab.cn -l 1024 -n 10
Pinging ssl.dvdfab.cn [3.69.85.86] with 1024 bytes of data:
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=99ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=99ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=99ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=101ms TTL=48
Reply from 3.69.85.86: bytes=1024 time=100ms TTL=48
Ping statistics for 3.69.85.86:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 99ms, Maximum = 101ms, Average = 100ms

[AceDaMack]

The pings seem to work ok for AceDaMack

again

[Stan001]

You may just have to wait till streamfab support can get to you. The above pings look ok.
I don't want to keep taking you down long or bad paths.

Just one or 2 other things.
1)Are you using any type of proxy or proxy in streamfab? If so, disable or remove them.

Your log says: NetworkProxyFactory: custom configuration, host: port: 0 Type: 2

In my log, it says: NetworkProxyFactory: custom configuration, host: port: 0 Type: 0

2)Find and delete streamfab.ini and delete it and try again.

(Deleting steamfab.ini should also fix #1.)

streamfab.ini can be found at %USERPROFILE%\AppData\Roaming\DVDFab\StreamFab

If you tried, then you can skip trying this above and keep bugging Streamfab feedback/support.

[Germania]

The pings seem to work ok for AceDaMack

Ping uses the ICMP protocol which doesn't have ports like the TCP and UDP protocols.
So it show only that the DNS Server (name resolution) works and target is reachable ..
.. but SF authentication uses a different protocol (TCP) and uses a port (in my test 57531)