Paramount+ Descriptive audio track on Dexter Resurrection S01E06 no matter which audio chosen

[Feenix]

Is anyone able to download Dexter Resurrection with the correct English audio from Paramount? All I am getting is the descriptive audio and I find it unwatchable.
I have SF version 6.2.4.8 installed.

If there is a trick please share.
I have recently purged temp cache for another issue.

Thank you.

[october262]

Is anyone able to download Dexter Resurrection with the correct English audio from Paramount? All I am getting is the descriptive audio and I find it unwatchable.
I have SF version 6.2.4.8 installed.

If there is a trick please share.
I have recently purged temp cache for another issue.

Thank you.

under the audio drop down menu, do you have English checked and English [audio description] unchecked ??

[Feenix]

under the audio drop down menu, do you have English checked and English [audio description] unchecked ??

Yes, that was original setting. Tried that twice as a sanity check and then tried setting for descriptive once just in case Paramount had it mislabeled. All attempts had a narrator in the first few frames telling me about the logo.

[Germania]

First of all, I can confirm the problem for P+ (USA) ..
.. selection was Audio en - no AD .. but I get en AD


> If there is a trick please share.

I suspected the trick was to prevent the downgrade to 540p by selecting 540p ..
.. but this don't work for me - then I tried to select both audios - but that fails
and if I select only en AD I get also the selected AD

Then I tried in Germany and I get the correct english Audio (without AD)
and surprise: 720p instead 540p downgrade



So the problem (wrong P+ label) is perhaps "only" in USA

[Germania]

So the problem (wrong P+ label) is perhaps "only" in USA

Same Problem like in USA at P+ Canada (en AD + 540p downgrade)

I get Dexter Resurrection.s01e06 >540p and the correct english Audio
with P+ in Australia, Germany + UK (more countries not tested)

[Feenix]

Same Problem like in USA at P+ Canada (en AD + 540p downgrade)

I get Dexter Resurrection.s01e06 >540p and the correct english Audio
with P+ in Australia, Germany + UK (more countries not tested)

I assume you are using VPN to test other countries? Anything I need to know if I want to do that? P+ doesn't care if one account logs in from all over the world?

Thanks,

[Germania]

I assume you are using VPN to test other countries?

Of course


> P+ doesn't care if one account logs in from all over the world?

I think it's not possible with same account ..
.. if I remember correct for example P+ CA don't accept P+ US account data

So you can try a 7 day trial with different infos ..
.. I personally used for every country a different account + different temp directories

[Feenix]

Of course


> P+ doesn't care if one account logs in from all over the world?

I think it's not possible with same account ..
.. if I remember correct for example P+ CA don't accept P+ US account data

So you can try a 7 day trial with different infos ..
.. I personally used for every country a different account + different temp directories

I appreciate that heads up -- I think I'll wait. I'm sure the geniuses at SF will sort it out.
Juggling trial accounts to get 1 ep is too much work.

Thank you for all of the help and for confirming that I'm not crazy (although crazy would explain a lot haha)

[Feenix]

Well, updated to 6.2.4.9 and tried downloading Star Trek Strange New Worlds and it is also giving me Descriptive Audio... So I guess they are still hopefully working on it....