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    Amazon Amazon browser out of date?

    I keep seeing this when trying to use prime. My PC browsers seem fine, but the integrated into Streamfab one keeps showing this.


    Prime Video is incompatible with your current operating system or web browser.

    You must update to watch Prime Video titles. Review the Prime Video system requirements. If the problem continues, please contact Amazon Customer Service and refer to error 7132.​

    #2
    The downloader seems to work, but the files don't appear complete. The files work but they seem different. I downloaded something again that I downloaded in the previous version of Streamfab not that long ago, and not only is it much less bitrate, but chapters are no longer included.

    Did something change in the software? Is DRM change causing this?

    Is it because of this browser notification I am seeing?

    Comment


      #3
      Originally posted by nightmaresdesire View Post
      Is it because of this browser notification I am seeing?
      Nope, this has no effect on the download/bit rate (on Amazon+Netflix)


      Originally posted by nightmaresdesire View Post
      I downloaded something again that I downloaded in the previous version of Streamfab not that long ago,
      and not only is it much less bitrate, but chapters are no longer included.
      Amazon repackages videos more frequently
      (even without changes to the website)

      As far as chapters are concerned, all I can say
      at the moment is that none of my recent films had any.​

      I can't say more without knowing the title and country.

      Comment


        #4
        Originally posted by Germania View Post
        Nope, this has no effect on the download/bit rate (on Amazon+Netflix)



        Amazon repackages videos more frequently
        (even without changes to the website)

        As far as chapters are concerned, all I can say
        at the moment is that none of my recent films had any.​

        I can't say more without knowing the title and country.
        I tried 5 movies and 2 tv shows. Its the same thing as I just mentioned. Less bitrate, and no chapters, while my older downloads do have the chapters and have quite a bit more bitrate.

        USA country.
        [Movies]
        4 Childs Play movies [1,2,3,Seed Of Chucky], and A turtles tale sammy's adventures.
        [TV series]
        My Little Pony Friendship Is Magic [Season 3], and Reacher [Season 1]

        I'm trying more now but it looks like the same exact thing happening. This kind of thing usually happens in Disney+ or certain other providers when DRM changes and its not fully cracked or was limited in resolution/bitrate until they figured it out. That's why I was asking about possible changes to DRM or software.

        Comment


          #5
          I also seem to have a browser issue with Netflix, but nothing in Netflix works for me.

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          I just can't get it to work. I'm still having a weird sign in issue just like with previous versions. I sign in, and when I try to watch/download something, change any settings, or change user profile, I am apparently signed back out because it asks me to sign in over and over and over every time I try to do anything with the account. On the off chance it doesn't ask me to sign in, I just get constant errors like above but with varying codes, then when I reopen netflix I am signed back out. I can't get it to stay signed in.

          I have already deleted temp folder, and tried every tip given to me in the past and it's still doing this. I have had this log in problem with Netflix for several versions of this software now. It's almost as if it doesn't like the account itself. This is quite upsetting.
          Last edited by nightmaresdesire; 08-21-2025, 08:14 PM. Reason: Added screenshots

          Comment


            #6
            Originally posted by nightmaresdesire View Post
            That's why I was asking about possible changes to DRM or software.
            If DRM were obsolete, only SD (no HD/FHD) would still be available.
            This is not the case for me.


            "Seed of Chucky" is not included with Prime USA ..
            so I checked "A Turtle's Tale: Sammy's Adventures" in USA

            With the oldest still usable SF version 6247 the offer is 1080p 5712 (mpd=15000000)






            With current 6251 the offer, dl size and result is the same



            and both have no chapters - so no differents ..


            And SF 6251 works also fine for me with NF (last dl 1 hour ago - playing in SF works too) - 6250 was the same

            Comment


              #7
              Originally posted by Germania View Post
              If DRM were obsolete, only SD (no HD/FHD) would still be available.
              This is not the case for me.


              "Seed of Chucky" is not included with Prime USA ..
              so I checked "A Turtle's Tale: Sammy's Adventures" in USA

              With the oldest still usable SF version 6247 the offer is 1080p 5712 (mpd=15000000)






              With current 6251 the offer, dl size and result is the same



              and both have no chapters - so no differents ..


              And SF 6251 works also fine for me with NF (last dl 1 hour ago - playing in SF works too) - 6250 was the same
              Why am I getting browser out of date and or browser issues in my Netflix and Amazon downloader? At least I can still download with Amazon, but Netflix I cannot do anything but get the 2 browser errors I posted above.

              It doesn't appear to be saying your browser is out of date if your NF works. Why would it say that for me? My actual windows browsers work fine, but the streamfab internal one does not.

              Comment


                #8
                Originally posted by nightmaresdesire View Post

                Why am I getting browser out of date and or browser issues in my Netflix and Amazon downloader? At least I can still download with Amazon, but Netflix I cannot do anything but get the 2 browser errors I posted above.

                It doesn't appear to be saying your browser is out of date if your NF works. Why would it say that for me? My actual windows browsers work fine, but the streamfab internal one does not.
                try doing a clean install of streamfab & using the offline installer to reinstall streamfab

                Comment


                  #9
                  Originally posted by nightmaresdesire View Post
                  It doesn't appear to be saying your browser is out of date if your NF works.
                  I see no warning or browser error with NF:



                  so the problem is not forced by SF ..


                  > Why would it say that for me?

                  Please rename your StreamFab.log (if SF closed) try it once
                  and if fails playing, close SF and append your new created StreamFab.log​​

                  Comment


                    #10
                    Originally posted by Germania View Post
                    I see no warning or browser error with NF:

                    so the problem is not forced by SF ..


                    > Why would it say that for me?

                    Please rename your StreamFab.log (if SF closed) try it once
                    and if fails playing, close SF and append your new created StreamFab.log​​
                    It failed again.


                    Attached Files

                    Comment


                      #11
                      I have been having this issue with many versions of streamfab. Look, heres the thing in the most recent and for the 6.2.0.9. it's the same exact issue. I have been having this with several version, not just the newest.


                      Comment


                        #12
                        Originally posted by nightmaresdesire View Post
                        I have been having this issue with many versions of streamfab. Look, heres the thing in the most recent and for the 6.2.0.9. it's the same exact issue. I have been having this with several version, not just the newest.


                        https://i.imgur.com/5gDz5ex.png
                        do you get the same errors if you use a VPN ??

                        Comment


                          #13
                          Originally posted by nightmaresdesire View Post
                          I have been having this issue with many versions of streamfab. Look, heres the thing in the most recent and for the 6.2.0.9. it's the same exact issue.
                          I have been having this with several version, not just the newest.
                          Looks like a Widevine problem
                          check %LocalAppData%\CEF\User Data\WidevineCdm
                          This directory should contain 4.10.2830.0 + 4.10.2891.0
                          if this missing copy from %ProgramFiles%\DVDFab\StreamFab\cdm\WidevineCdm


                          > It's almost as if it doesn't like the account itself.

                          Your log shows a problem with your membership detection:
                          Code:
                          [Info]: "[Netflix]" membeshipStatus : anonymous
                          [Info]: "[Netflix]" login method GET
                          [Critical]: get userdata failed.
                          [Info]: [Netflix]" "GetResourceRequestHandlerFromContextHandler - url :https://logs.netflix.com/log/wwwsw/cl/2
                          See here
                          Are you sure you deleted the current SF temp folder ?

                          Comment


                            #14
                            Originally posted by Germania View Post

                            Looks like a Widevine problem
                            check %LocalAppData%\CEF\User Data\WidevineCdm
                            This directory should contain 4.10.2830.0 + 4.10.2891.0
                            if this missing copy from %ProgramFiles%\DVDFab\StreamFab\cdm\WidevineCdm


                            > It's almost as if it doesn't like the account itself.

                            Your log shows a problem with your membership detection:
                            Code:
                            [Info]: "[Netflix]" membeshipStatus : anonymous
                            [Info]: "[Netflix]" login method GET
                            [Critical]: get userdata failed.
                            [Info]: [Netflix]" "GetResourceRequestHandlerFromContextHandler - url :https://logs.netflix.com/log/wwwsw/cl/2
                            See here
                            Are you sure you deleted the current SF temp folder ?
                            It has both of those folders, but they don't match the contents. The one in localappdata\cef\userdata has files dated from a couple months ago, while the one in ProgramFiles has them dated more recent.

                            I deleted the files and copied over the more recent ones, and now I can actually watch stuff and or get it to load in the browser.
                            The problem I having now is a never ending analyze and it will not finish analyzing anything.
                            Attached Files

                            Comment


                              #15
                              Originally posted by nightmaresdesire View Post
                              The problem I having now is a never ending analyze and it will not finish analyzing anything.
                              Code:
                              [Critical]: get userdata failed.
                              ..
                              [Info]: "[Netflix]" handshake failed, will not analyze metainfo

                              Comment

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