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  • UHD Creator New 11.0.4.1 problem

    Just installed 11.0.4.1 today & went to create avengers:endgame. After starting it, the processing stayed at zero but after about 25 or 30 minutes the bluray burner came on & starting burning the disk even though the processing was at zero, after it finished burning, I put the disk in my uhd bluray player. It camme on but there was no picture & I couldn't stop or eject it. I finally got it out. Anyway, I decided to do it again but this time I tried making an so file. It did the exact same thing. The processing stayed at zero & after 25 or 30 minutes it made the iso' I loaded the iso on the dvdfab player 5 & all player 5 did was say "LOADING" & never played anything.
    Here's the log file DVDFab Log.txt

  • #2
    Please send us the mkv source to help check the problem. please check PM for FTP info for uploading the files. Thanks
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

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    • #3
      Hi I didn' get any pm with ftp from you???

      Comment


      • #4
        UPDATE:
        Hi Mona. I uninstalled 11.0.4.1 & reinstalled 11.0.4.0. 11.0.4.0 is working fine for me. It's encoding Avengers:Endgame the way it should. I have the blue bar as it's encoding & the "Time Left" counter is counting down. So the problem is with 11.0.4.1, not my mkv source.

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        • #5
          Originally posted by sj1183 View Post
          UPDATE:
          Hi Mona. I uninstalled 11.0.4.1 & reinstalled 11.0.4.0. 11.0.4.0 is working fine for me. It's encoding Avengers:Endgame the way it should. I have the blue bar as it's encoding & the "Time Left" counter is counting down. So the problem is with 11.0.4.1, not my mkv source.
          Thanks for the update, we've got the mkv file anyway, we will check as soon as possible.
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

          Comment


          • #6
            Originally posted by Mona View Post

            Thanks for the update, we've got the mkv file anyway, we will check as soon as possible.
            Thanks Mona. Please reply back on what you've found.

            Comment


            • #7
              UPDATE: Hey Mona,
              I updated it to 11.0.4.2 & it was the same problem I posted in the beginning fo this thread so i'm back to 11.0.4.0 & that's working perfect. Will you ever fix the problem or am I stuck using 11.0.4.0 & never be able to use future dvdfab dates?

              Comment


              • #8
                Originally posted by sj1183 View Post
                UPDATE: Hey Mona,
                I updated it to 11.0.4.2 & it was the same problem I posted in the beginning fo this thread so i'm back to 11.0.4.0 & that's working perfect. Will you ever fix the problem or am I stuck using 11.0.4.0 & never be able to use future dvdfab dates?
                We need some time to address it, please kindly wait. Thanks.
                DVDFab log default location:
                For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                For Mac: Finder>Documents>DVDFab11>Log

                DVDFab Player 5:
                For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                For Mac: Finder>Documents>DVDFab Player 5>Log

                Guide for adding attachments in a post
                --Please use attachment button to attach your most recent log files.

                Comment


                • #9
                  Originally posted by Mona View Post

                  We need some time to address it, please kindly wait. Thanks.
                  Hey Mona,
                  Sorry about that. I just wanted to be sure that the problem was being addressed. Thanks for letting me know. I'll keep testing the new updates as they're being put out & i'll post when the problem is fixed.

                  Comment


                  • #10
                    Update:
                    I installed 11.0.4.3 & no joy. Back to 11.0.4.0

                    Comment


                    • #11
                      Originally posted by sj1183 View Post
                      Update:
                      I installed 11.0.4.3 & no joy. Back to 11.0.4.0
                      The AMD card is the issue, our developers are working on it. For now, please use the v11.0.4.0.
                      If a new version fix the issue, we will update you. Thank you for your patience in advance.
                      DVDFab log default location:
                      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                      For Mac: Finder>Documents>DVDFab11>Log

                      DVDFab Player 5:
                      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                      For Mac: Finder>Documents>DVDFab Player 5>Log

                      Guide for adding attachments in a post
                      --Please use attachment button to attach your most recent log files.

                      Comment


                      • #12
                        Originally posted by Mona View Post

                        The AMD card is the issue, our developers are working on it. For now, please use the v11.0.4.0.
                        If a new version fix the issue, we will update you. Thank you for your patience in advance.
                        Thanks so much Mona.
                        I greatly appreciate it.

                        BTW,
                        I had a suspicion that it might be my video card so a few days ago I found a deal on a GTX1050 & ordered it. I should have it in a few days.
                        Last edited by sj1183; 08-20-2019, 10:02 PM.

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