UHD Creator Problems with authorization of Bluray after video convertion to h.265 .mkv

[har2h]

After dealing with technical difficulties regarding limitations of Bluray authorization, such as:
- h.264 wouldn't work for Blu-ray players, AAC audio format wouldn't be appropriate too.So, I've managed to export my videos with TMPGenc to get that widlely supported Dolby Digital audio, then I've reencoded my videos with DVDFab's converter to get the disred .mkv format with h.265, but I still can't use those files, and this massage appears:

I can't use my videos with "passthrough" option inside DVDFab's UHD Creator, and I really don't want my files to be converted one more time. How can I fix it for proper Blu-ray authorization?

[Mona]

Please use the MediaInfo tool to analyze the source video and provide the result.
Also, please send a copy of the dvdfab_internal log file, thanks.

[har2h]

Please use the MediaInfo tool to analyze the source video and provide the result.
Also, please send a copy of the dvdfab_internal log file, thanks.

Unique ID : 240216494766379341050436389004757159483 (0xB4B803982AB2D475AE4CA8A82417CE3B)
Complete name : F:\*\4K - to mkv (h.265)\Video\S01E01 - 23Mbps.mkv
Format : Matroska
Format version : Version 2
File size : 3.38 GiB
Duration : 21 min 56 s
Overall bit rate : 22.0 Mb/s
Movie name : S01E01 - 23Mbps
Encoded date : UTC 2023-02-16 19:06:05
Writing application : DVDFab 12.0.3.4
Writing library : libebml v1.3.4 + libmatroska v1.4.5

Where do I find dvdfab_internal log file? Thanks

[har2h]

a copy of the dvdfab_internal log file, thanks.

DVDFab 12.0.3.4 (2023/02/17 09:50:57) (X64)

2023.02.17-09:50:57 (2636): Init Public log: enabled.
2023.02.17-09:50:57 (2636): Init Private log: finish.
2023.02.17-09:50:57 (2636): App info: 2021-6-17
2023.02.17-09:50:57 (2636): App info: 12.0.3.4 12034 Official
2023.02.17-09:50:57 (2636): Init CrashReportSettings: enabled.
2023.02.17-09:50:57 (2636): Init DVDInfo_Log: enabled.
2023.02.17-09:50:57 (2636): app info: compiled time Jun 17 2021 14:41:05
2023.02.17-09:50:57 (2636): code page is 0
2023.02.17-09:50:57 (2636): app args: count 1,arg 0:C:\Program Files\DVDFab\DVDFab 12\DVDFab64.exe,
2023.02.17-09:50:57 (2636): Init Qt_Log: disabled.
2023.02.17-09:50:59 (4288): Profile Manager :: Begin Load Profile
2023.02.17-09:50:59 (2636): SUCCEED: IServerService WebServer Init succeed.
2023.02.17-09:50:59 (2636): SUCCEED: IServerService MediaLibrary Init succeed.
2023.02.17-09:50:59 (2636): DVDFab Qt Translator file load success
2023.02.17-09:50:59 (2636): App info: client type 58.
2023.02.17-09:50:59 (2636): MobilePlay load: preload successful.
2023.02.17-09:50:59 (2636): MobilePlay load: Load successful.
2023.02.17-09:50:59 (2636): Init process: Transfer settings successful.
2023.02.17-09:50:59 (2636): info: check logpath= C:/Users/Har2h/Documents/DVDFab/DVDFab12/Log/
2023.02.17-09:50:59 (2636): info: _check_gpu is running ...
2023.02.17-09:51:00 (2636): info: check_gpu run successful
2023.02.17-09:51:00 (2636): info: recommand= 50339896, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 4
2023.02.17-09:51:00 (2636): GPU check: GPUAccelerate-0X300203F
2023.02.17-09:51:00 (2636): GPU check: GPUAccelerate setting-0X3002038, 0X3002038
2023.02.17-09:51:00 (2636): GPU check: CUDA cap-0X1
2023.02.17-09:51:00 (2636): GPU check: Support coreavc decode-0
2023.02.17-09:51:00 (2636): GPU check: Lighting shrink status-1, 1
2023.02.17-09:51:00 (2636): GPU check: Graphics info 1: NVIDIA GeForce GTX 1060 6GB : 31.0.15.2230 : 6.1 : 5G
2023.02.17-09:51:00 (2636): Init process: Load config successful.
2023.02.17-09:51:00 (2636): Server check: Set current server 0.
2023.02.17-09:51:00 (2636): MobilePlay load: preload successful.
2023.02.17-09:51:00 (2636): MobilePlay load: Load successful.
2023.02.17-09:51:00 (2636): Init process: Windows os type is 64bit System Windows 10 Build 19044.
2023.02.17-09:51:00 (2636): Init process: appUuidForLastRun=b29fd682-8d71-47d2-b291-55ea7da77975, appUuidForThisRun=4be4ffaf-fa3a-4526-9a4d-96330b24e6bb
2023.02.17-09:51:00 (2636): Init process: command line in is
2023.02.17-09:51:01 (2636): ShowStartupDialog: true
2023.02.17-09:51:01 (2636): Start get hd.
2023.02.17-09:51:01 (2636): hd1.
2023.02.17-09:51:01 (2636): hd2.
2023.02.17-09:51:01 (2636): hd3.
2023.02.17-09:51:02 (2636): hd4.
2023.02.17-09:51:02 (2636): hd: d9f360a19fc75ff23dbd442c4c730410-f3f415f82f7cad1bf005885c9a4c0c67-55831629e849b12f1e86333b168e5aa6-005b41068b55374fb6c9a38a90be6ee8-888bc19b3ffd10874bdfbbb9cd4b1bd7
2023.02.17-09:51:02 (2636): Option check status-L
2023.02.17-09:51:02 (2636): ER( HD Decrypter:1:1 )-( DVD to DVD (Gold):1:1 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( UHD to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( Blu-ray to UHD:1:1 )-( DVD to Blu-ray:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File to Blu-ray UHD:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-( CinaviaRemoval HD:1:1 )-( DVD Cinavia Removal:1:1 )-( Blu-ray Cinavia Removal:1:1 )-( UHD Cinavia Removal:1:1 )-( DRM Removal:1:1 )-( iOS Recorder:1:1 )-( UHD Drive Tool:1:1 )-( Hi-Fi Audio Converter:1:1 )-( UHD Copy:1:1 )-( UHD Ripper:1:1 )-( Blu-ray Recorder Copy:1:1 )-( Blu-ray Recorder Ripper:1:1 )-( 4K Recorder Copy:1:1 )-( 4K Recorder Ripper:1:1 )-( Enlarge AI:1:1 )-( Media Recover for DVD:1:1 )-( Media Recover for BD:1:1 )-( DVDFab Player6:1:1 )-( DVDFab Player6:1:1 )-( Photo Enhancer AI:1:1 )-( Video Enhancer AI:1:1 )-( YouTube to MP3:1:1 )-( Video Downloader:1:1 )-( DRM fownloader:1:1 )-( Youtube Video Download:1:1 )-
2023.02.17-09:51:02 (2636): App info: language type ENU.
2023.02.17-09:51:02 (2636): App info: Install path C:/Program Files/DVDFab/DVDFab 12/
2023.02.17-09:51:02 (2636): Start checking run condition!
2023.02.17-09:51:02 (2636): IUtilityServiceAdatper: Initialize IUtilityServiceDataStats.
2023.02.17-09:51:02 (9056): Start check: begin
2023.02.17-09:51:02 (2636): Init process: Set account info to DriveX.
2023.02.17-09:51:02 (2636): Export Blu-ray source information report: enabled
2023.02.17-09:51:02 (2636): Init process: Init GPU settings successful.
2023.02.17-09:51:02 (9056): Get cinavia info,(0,1)
2023.02.17-09:51:02 (9056): Serial number is: d4-3d-7e-4e-5b-d3
2023.02.17-09:51:02 (9056): Connect type is: 1
2023.02.17-09:51:02 (4288): Profile Manager :: End Load Profile
2023.02.17-09:51:02 (2636): Burn engine: start init.
2023.02.17-09:51:02 (2636): Burn engine: set log folder.
2023.02.17-09:51:02 (2636): DVD: init read settings.
2023.02.17-09:51:02 (2636): DVD: init write settings.
2023.02.17-09:51:02 (2636): Init BurnLog : file(C:/Users/R2R/Documents/DVDFab/DVDFab12/Log/burn_internal.log)
2023.02.17-09:51:02 (2636): BD: init read settings.
2023.02.17-09:51:02 (2636): BD: init write settings.
2023.02.17-09:51:02 (2636): bd set region B
2023.02.17-09:51:02 (2636): Burn engine: config engine type-3 begin.
2023.02.17-09:51:02 (2636): Burn engine: config engine type-3 end.
2023.02.17-09:51:02 (2636): Burn engine: start get writer count
2023.02.17-09:51:02 (2636): Burn engine: writer count 2.
2023.02.17-09:51:02 (2636): Burn engine: 0-G:\ [HL-DT-ST BD-REBH30N].
2023.02.17-09:51:02 (2636): Burn engine: 1-D:\ [ATAPI iHAS124B].
2023.02.17-09:51:02 (2636): Burn engine: end init.
2023.02.17-09:51:02 (2636): ShowStartupDialog: false
2023.02.17-09:51:02 (2636): QtLog Mode = false
2023.02.17-09:51:02 (2636): Start show MainUI.
2023.02.17-09:51:02 (2636): dpi scale: x scale 1.000000, y scale 1.000000
2023.02.17-09:51:02 (2636): dpi scale: real scale 1.000000
2023.02.17-09:51:02 (2636): dpi scale: system real scale 1.000000
2023.02.17-09:51:02 (2636): dpi scale: IsHighDpiMode(for mac) false
2023.02.17-09:51:02 (2636): Init process: init main ui successful.
2023.02.17-09:51:02 (2636): Guide: SetGuideMode E_GuideType_Copy
2023.02.17-09:51:02 (2636): Guide: SetGuideMode E_GuideType_Converter
2023.02.17-09:51:02 (2636): UI manager: switch to Convert mode.
2023.02.17-09:51:02 (14008): Enlarger AI: Local enlarger AI plugin, ai_version(no version), app_version(12034)
2023.02.17-09:51:02 (14008): Enlarger AI: Checking new version for ai dll.
2023.02.17-09:51:02 (14008): Enlarger AI: plugin id is PreviewEnlarger_fab_win64
2023.02.17-09:51:02 (14008): connect plugin info: start.
2023.02.17-09:51:02 (7272): Xml2json failed, InstalledSoftware
2023.02.17-09:51:02 (9056): Times of connecting server is: 0
2023.02.17-09:51:02 (9056): FabAuthorize: CheckOption - success
2023.02.17-09:51:02 (9056): Option check status-N
2023.02.17-09:51:02 (9056): Server check: update share memory to 0.
2023.02.17-09:51:02 (9056): Start check: end
2023.02.17-09:51:08 (12560): End Load playcore dll
2023.02.17-09:51:09 (2636): View Page showed.
2023.02.17-09:51:09 (2636): Init process: show main ui successful.
2023.02.17-09:51:09 (2636): Cinavia Version : 1.346.2.105.1.28
2023.02.17-09:51:09 (2980): DriveX msg: Init driveX D with I/O mode: 0
2023.02.17-09:51:09 (2980): DriveX msg: Init driveX G with I/O mode: 0
2023.02.17-09:51:09 (2636): scene data: delete file C:/Users/R2R/AppData/Roaming/DVDFab/DVDFab12/SceneData/a04e5d9a-a4ec-42e2-ba3b-17f03fa68165.SceneData.xml result=0
2023.02.17-09:51:09 (2636): scene data: delete dir C:/Users/R2R/AppData/Roaming/DVDFab/DVDFab12/SceneData/a04e5d9a-a4ec-42e2-ba3b-17f03fa68165 result=0
2023.02.17-09:51:09 (2636): before exec()
2023.02.17-09:51:09 (2980): opened i/o type 2
2023.02.17-09:51:09 (2980): opening drive G
2023.02.17-09:51:09 (2980): opened i/o
2023.02.17-09:51:09 (2980): currentProfile: 65
2023.02.17-09:51:09 (2980): got media type 16
2023.02.17-09:51:09 (2980): got max lba 0
2023.02.17-09:51:09 (2980): empty writable disc
2023.02.17-09:51:09 (2980): DriveX msg: media open(false) failed in driveX G.
2023.02.17-09:51:09 (2980): got drive Inquiry!
2023.02.17-09:51:09 (2980): drive Inquiry!
2023.02.17-09:51:09 (2980): DriveX msg: add media failed in driveX G.
2023.02.17-09:51:09 (5180): Check new ad success
2023.02.17-09:51:09 (5180): GetAd Info From server success(1100).
2023.02.17-09:51:09 (5180): GetAd Info From server success(4000).
2023.02.17-09:51:09 (14008): connect plugin info: 1000:1
2023.02.17-09:51:09 (14008): Enlarger AI: Get enlarger AI plugin info success, ai_version(1040), app_version(12023)
2023.02.17-09:51:09 (2636): opened i/o type 2
2023.02.17-09:51:09 (2636): opening drive D
2023.02.17-09:51:09 (2636): opened i/o
2023.02.17-09:51:09 (2636): currentProfile: 0
2023.02.17-09:51:09 (2636): got drive Inquiry!
2023.02.17-09:51:09 (2636): drive Inquiry!
2023.02.17-09:51:09 (2636): Drive Version: D, AL0S
2023.02.17-09:51:09 (2636): got firmware ATAPI iHAS124 B AL0S.
2023.02.17-09:51:09 (2636): Source manager: open source flag:1,0,1,1,1
2023.02.17-09:51:09 (2636): Is Encryption 0
2023.02.17-09:51:09 (2636): Drive Version: G, 1.05
2023.02.17-09:51:09 (2636): got firmware HL-DT-ST BD-RE BH30N 1.05.
2023.02.17-09:51:09 (2636): Source manager: open source flag:1,0,1,1,1
2023.02.17-09:51:09 (2636): Source manager: open source flag:1,0,1,1,1
2023.02.17-09:51:14 (7272): Warning: send data failed
2023.02.17-09:51:15 (2636): Source manager: select video files for open.
2023.02.17-09:51:15 (2636): Source manager: add source id 0.
2023.02.17-09:51:15 (15676): info, try to open file F:/*/4K - to mkv (h.265)/Video/S01E01 - 23Mbps.mkv
2023.02.17-09:51:15 (15676): warning: audio info: index 1, codec_id 86019, channels 2, bitrate 128000, sample_rate 44100, format 8, bit_per_sample 0, frame_size 0
2023.02.17-09:51:15 (15676): info: open successed, iformat = Matroska / WebM
2023.02.17-09:51:15 (2636): info: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
2023.02.17-09:51:15 (7272): Warning: send data failed
2023.02.17-09:51:15 (2636): Source manager: open successful.
2023.02.17-09:51:15 (2636): Work manager: create convert work 0 with source 0 and uiinfo 0.
2023.02.17-09:51:15 (2636): ========WorkAttr::SetSource=======
2023.02.17-09:51:15 (2636): Source Video Size Original: 3840 x 2160
2023.02.17-09:51:15 (2636): Source Video Size Display: 3840 x 2160
2023.02.17-09:51:15 (2636): Source Video FPS: 24000 / 1001
2023.02.17-09:51:15 (2636): Source Video Bitrate: 22048
2023.02.17-09:51:15 (2636): Source Audio Bitrate: 128000
2023.02.17-09:51:15 (2636): Source Audio Channels: 2
2023.02.17-09:51:15 (2636): Source Audio Volume: 100
2023.02.17-09:51:15 (2636): Source Audio Bitdepth: 0
2023.02.17-09:51:15 (2636): Source Audio SampleRate: 44100
2023.02.17-09:51:15 (2636): Work Profile: MKV.4K.HDR10.H265.10Bit
2023.02.17-09:51:15 (2636): Auto config sifps : 24000/1001
2023.02.17-09:51:15 (2636): Auto config set fps : 23.976
2023.02.17-09:51:16 (6508): Warning: MoviePoster error zero kb of (C:/Users/R2R/Documents/DVDFab/DVDFab12/Temp/).
2023.02.17-09:51:25 (2636): Source manager: open source flag:1,0,1,1,1
2023.02.17-09:51:30 (2636): Guide: SetGuideMode E_GuideType_Creator
2023.02.17-09:51:30 (2636): UI manager: switch to Creator mode.
2023.02.17-09:51:30 (2636): View Page showed.
2023.02.17-09:51:30 (2636): View Page showed.
2023.02.17-09:51:33 (2636): Source manager: select video files for open.
2023.02.17-09:51:33 (2636): Source manager: this source is exist, source id 0.
2023.02.17-09:51:40 (2636): Work manager: create uhd creator work 1 with source 0 and uiinfo 1.
2023.02.17-09:51:40 (2636): ========WorkAttr::SetSource=======
2023.02.17-09:51:40 (2636): Source Video Size Original: 3840 x 2160
2023.02.17-09:51:40 (2636): Source Video Size Display: 3840 x 2160
2023.02.17-09:51:40 (2636): Source Video FPS: 24000 / 1001
2023.02.17-09:51:40 (2636): Source Video Bitrate: 22048
2023.02.17-09:51:40 (2636): Source Audio Bitrate: 128000
2023.02.17-09:51:40 (2636): Source Audio Channels: 2
2023.02.17-09:51:40 (2636): Source Audio Volume: 100
2023.02.17-09:51:40 (2636): Source Audio Bitdepth: 0
2023.02.17-09:51:40 (2636): Source Audio SampleRate: 44100
2023.02.17-09:51:40 (2636): Work Profile: BD_BDMV
2023.02.17-09:51:40 (2636): Auto config sifps : 24000/1001
2023.02.17-09:51:40 (2636): Auto config set fps : 0
2023.02.17-09:51:40 (2636): mode(1), calc_bitrate(267403), fit_to_disc_bitrate(267403), output_bitrate(60000)
2023.02.17-09:51:40 (2636): Source manager: open source flag:1,0,1,1,1
2023.02.17-09:51:44 (2636): mode(1), calc_bitrate(267403), fit_to_disc_bitrate(267403), output_bitrate(60000)

[Mona]

Unique ID : 240216494766379341050436389004757159483 (0xB4B803982AB2D475AE4CA8A82417CE3B)
Complete name : F:\*\4K - to mkv (h.265)\Video\S01E01 - 23Mbps.mkv
Format : Matroska
Format version : Version 2
File size : 3.38 GiB
Duration : 21 min 56 s
Overall bit rate : 22.0 Mb/s
Movie name : S01E01 - 23Mbps
Encoded date : UTC 2023-02-16 19:06:05
Writing application : DVDFab 12.0.3.4
Writing library : libebml v1.3.4 + libmatroska v1.4.5

Where do I find dvdfab_internal log file? Thanks

Please export the whole info and send it to us. Thanks.

[har2h]

Please export the whole info and send it to us. Thanks.

Hey, thanks for your support. In attachements you can find the whole info about this is slightly different copy (in terms of audio format) but converted exactly the same video as before.