DRM Removal for Movies Movie: Unacknowledged Failed

[SleepWalker]

Hi,

I tried to remove DRM on the new movie "Unacknowledged" and I got this:

(moved to attachment, please do not post logs in the message text area in the future, make it into a text file with Notepad and use the Manage Attachments button)

[fidodkk]

Hello.

I got same problem with a movie "Familien Gyldenkål"

I have also attached the log file.

[signals]

Thanks for the feedback and sorry for the problem, the Beijing staff will be back on duty in about 29 hours--not to say it will be fixed by then, but at least they will know of it.

[Dora]

Hello.

I got same problem with a movie "Familien Gyldenkål"

I have also attached the log file.

Is it a audiobook? I did not serch the movie named "Familien Gyldenkål"

https://itunes.apple.com/us/audiobook/familien-gyldenk%C3%A5l/id1207417848

Is it only show in De itunes store?

[fidodkk]

I think its only show up in danish itunes store.

https://itunes.apple.com/dk/movie/familien-gyldenk%C3%A5l/id1177981032

[Dora]

Yes it is only show in Danish store.
This maybe cause by special character "å”
You can help us test it, frist you deleted character "å” in itunes file info, and use drm remove it again.
We will check it, too.

[fidodkk]

It doesn't make any difference with and without å

[Wilson.Wang]

please try the new version 10040 and tell us the result, thanks!

Wilson

[fidodkk]

Does not work with Familien Gyldenkål, but works well with another danish movie without å.

I do not know if it is å that still teases.

Tools like "TunesKit DRM Media Converter for Windows" works fine with Familien Gyldenkål without problems.

But i hope your DRM modul will work in the future.

[Dora]

We will check it.