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  • DRM Removal for Apple failing

    Hi

    I've just installed DRM removal for apple and have downloaded a couple of films from my apple account.

    They play fine in iTunes but when I try and run the DRM it fails.

    What I have noticed is that although iTunes is closed it seems to pop open then shut about 3 times after I press start then it fails.

    iTunes is version 19.9.6.3

    I've attached the log below please let me know if you need any other logs.



    Attached Files

  • #2
    When you started up iTunes and tried to playback the video/films, did you receive any popup box asking you to update, authorize or offering you some kind of warning?
    You will need to login or authorize iTunes.
    And if you got any popup box, set it to not show again.
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

    Comment


    • #3
      Hi Mona

      No pop-up or messages computer is fully authorised.

      The films play fine in iTunes

      I have just been testing again and I have tried one film 5 times and suddenly it worked. I moved the files once done and tried it again and it's failing again.

      J

      Comment


      • #4
        Originally posted by JC121 View Post
        Hi Mona

        No pop-up or messages computer is fully authorised.

        The films play fine in iTunes

        I have just been testing again and I have tried one film 5 times and suddenly it worked. I moved the files once done and tried it again and it's failing again.

        J
        Hi, please attach the latest dvdfab_internal log file and drm log file, thanks.
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

        Comment


        • #5
          Hi Mona

          Here are the files.

          I tried to do anther run today and it converted 2 files but failed on all the rest. The 2 which worked have been failing for the last few day.

          Thanks

          James
          Attached Files

          Comment


          • #6
            Hi Mona

            I've just replied to your PM with the extra info you wanted. Let me know if you need anything else.

            Comment

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