dvdfab crashing computer getting BSOD

[robwebslave]

Suffering with the same crashing problem

Just joining in with the same BSOD blue screen crashing problem on new Toshiba L775 laptop. Using MSE AV tried ImgBurn with no success.

Having to use old XP desktop hoping to see a breakthrough on a fix.

A satisfied customer since 2006. I appreciate all of the work being done.

[fofiddyracer]

If you could attach the dump file VSO could fix it.

http://www.w7forums.com/bsod-new-dell-pc-dvdfab-cause-t12573.html

This is a forum post from some Win7 guys, but basically it seems that DVDFab is going to be the culprit in some way or another.

[Blazkowicz]

Please help. I also can't open the dump or x file. But Signals, have they tried it at the office on a new 7 Home Premium laptop?

If you could attach the dump file VSO could fix it.

[fofiddyracer]

One more item to point out is I just used ImgBurn and it did NOT BSOD. It is definately seems a DVDFab issue on at least my PC

[fofiddyracer]

===============================================
Filter Driver Load Order - ImgBurn v2.5.5.0
===============================================

Upper Device Filter: [None Found]
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: PxHlpa64
Lower Device Filter: [None Found]

Filter Name: PxHlpa64
File Name: C:\Windows\system32\Drivers\PxHlpa64.sys
File Version: 3.00.93.0 [3.0.93.0]
File Description: Px Engine Device Driver for 64-bit Windows
Product Name: PxHelp64
Product Version: [2.0.0.0]
Company Name: Sonic Solutions
Copyright: Copyright © Sonic Solutions

[Chenzo]

Mine Crashes when i rip. it gets about 10% into the process then crashes my PC. A report flashes on screen but doesn't stay up long enough for me to get any info from it. don't know if it's related to your some problem but it only occurs when Fab is running. Any Ideas or help?

[signals]

Thanks for the feedback, keep it coming. The more we can gather over the weekend, the more we can show the QA Team when they get back to work.

If any of you have ImgBurn installed, run it in standalone mode and see if it recognizes your burning drive. You will be able to tell from the process window, below the window with the main controls. If it reports the wrong number of drives or has error messages, please report them here.

While you have ImgBurn open, go to Tools->Filter driver load order and press the copy to clipboard button and paste the results here.

[fofiddyracer]

I have uninstalled McAfee and put in Windows Security and still crashes

[fofiddyracer]

http://www.computer-hardware-explain...ta-vs-ide.html

Thanks.....I didn't know IDE, but it is internal laptop, so IDK the right answer....

Mine is a Sony Optiarc bc-5540H and it is internal laptop? I don't know how you mean Sata or IDE.

http://www.computer-hardware-explained.com/sata-vs-ide.html

[fofiddyracer]

Mine is a Sony Optiarc bc-5540H and it is internal laptop? I don't know how you mean Sata or IDE.

[signals]

The problem is not being dismissed, it just can't be duplicated. The test bed equipment varies, but I doubt it includes a specific laptop. There is clearly a problem of some sort, related to the way DVDFab talks to the optical drives for burning. It might be helpful if all of you experiencing this could post the model and bus type (IDE, SATA, USB eSATA etc.) of the drive you are using. There is a common factor in there somewhere.

The DVDFab office is closed until Monday morning Beijing time, Sunday evening US time.

[fofiddyracer]

I do have McAfee. I have it on my desktop, but it is on Vista.

[E*C*H*O]

fofiddyracer,

What antivirus do you have? I have Webroot on one computer and Avast on my other two. The older HP has Avast and it works just fine, but the two newer laptops (all with Windows 7 Home Premium) crash at the point of burning the disk.

The reason I ask is that I read on another thread that this problem was being dismissed as a problem with McAfee.

[fofiddyracer]

I have a brand new Dell inspiron 17R running Windows 7 HP as well and mine BSOD right at the finish point for burning the copied disc. I have same dump and x files and it occurs EVERY time. Same IRQL error as well and I have tried 8105 and the newest 8120.

Please help. I also can't open the dump or x file. But Signals, have they tried it at the office on a new 7 Home Premium laptop?

Brian