dvdfab crashing computer getting BSOD

[alanbs]

Hi alanbs,

Please install TeamViewer, and send the id/password to xubin@dvdfab.com, i will check this issue as soon as possible.

Sorry, i cannot reproduce this issue by HP/LG/SONY dvd driver.

Anybody else has this issue, free feel to contact me.

Regards,
xubin

Hello XUBIN, Thank you for taking interest in this issue. I do not allow remote access into my systems, and I am not interested in causing any more BSODs as they have been rather destructive and time consuming to recover from. So if you would detail what you would be interested in having me do to gather information you need that would be fine. I have in the past sent in screen shots and dump info files and DVDFab info files and logs.

[xubin]

Hi alanbs,

Please install TeamViewer, and send the id/password to xubin@dvdfab.com, i will check this issue as soon as possible.

Sorry, i cannot reproduce this issue by HP/LG/SONY dvd driver.

Anybody else has this issue, free feel to contact me.

Regards,
xubin

[alanbs]

HP with BD too

I thought we had established a long time ago that this is not a Toshiba brand problem.

I have a HP Pavillion DV7T laptop with a BD listed as an HP BD-RE BT11N. Which is generic speak so I don't know who really makes the drive or driver.
Usage is DVD Copy, haven't tried BluRay Copy.

How the call to eject is implemented or interpreted seems to be the problem. The BSOD indicates a bad call too. Device already attached when called. Bad resource implementation.

This has all been posted previously.

Successfull work arounds have been to split the operation into copy DVD to disk, then to do copy disk to DVD. Or in my case to select 'Do not eject....copying' and 'Do not eject....burning' in the preferences.

I have the DVD Copy Lifetime and was planning on upgrading to the Everything Lifetime this year,... until this problem occured. So this is affecting customer confidence and sales.

So what is the official take on this issue by the Fengtao engineers?

[E*C*H*O]

I get the BSOD screen with my Toshiba (bluray drive), but also on my HP (DVD drive) laptop, both purchased in 2011. It's not just a Toshiba problem.

[DSH8879]

So if everyone who has a brand new toshiba laptop with a bluray read/write burner cannot get it to work, and I HAVE contacted toshiba, who blamed DVDFab' software, can someone point me in the direction of a software that does work so this rediculousness of the BSoD may end

[signals]

Try what 90312 suggested. This is not a DVDFab problem, it is your notebook. Contact Toshiba.

[jgilliam1955]

No fix yet? May not be one coming. What if you replaced to Drive?

[90312]

I know there is a problem with one of the Intel Rapid Storage Technology drivers and SATA optical drives. I think it's 10.1.1008 go to Intel's site and roll back to 9.6.1014 and see if that helps.

[jgilliam1955]

I just bought a toshiba satellite P775, windows 7 64bit, intel 7 laptop. Installed dvd fab 8.0.5.6, which i was using on my old computer and love.

But on this computer i open dvdfab, start copying the movie, and it gets to the point of where it ejects so you can put the blank dvd in and write, and instead it ejects and i get the BSOD.

I have a Matshita BD-CMB UJ141EL dvd/cd-rom drive.

I have the same unit & get the same results.
See my post. My main computer works great but this laptop can't handle FABDVD for some reason. Strange!

[TnVmax]

Yeah, "you guys" must be tearing your hair out over this one.

I never did see where any of the Beijing team trialed a toshiba like yours.
Maybe I missed it, but it'd sure be helpful.
It would also be useful to hear from someone with a Portege and internal BD that cannot reproduce this issue with BD's.

I haven't burned more than a handful of discs in the last 2 years and I have no plans to use the Toshiba with Fab...still it's curiouser and curioser.

Do you experience any problems with standard dvds?

Yep, it doesn't seem to matter what it's reading or writing. It BSOD's the instant it ejects the drawer (even if the "don't eject the disk" is checked).
However, out of frustration, I bought an external Plextor BluRay burner (USB3.0), and I read the original with my Toshiba's internal drive, and burn to the external drive, and it works fine that way. Just aggravating that I spec'd out this Satellite to have an internal BluRay burner (wasted expense) then had to buy an external burner (another expense), and the aggravation of having to get out the external burner, plug into the wall, hook up the USB3.0 cable...

[maineman]

I was hoping to narrow down the hardware a little more.
(Mine's a Satellite with BluRay read/burn)

Yeah, "you guys" must be tearing your hair out over this one.

I never did see where any of the Beijing team trialed a toshiba like yours.
Maybe I missed it, but it'd sure be helpful.
It would also be useful to hear from someone with a Portege and internal BD that cannot reproduce this issue with BD's.

I haven't burned more than a handful of discs in the last 2 years and I have no plans to use the Toshiba with Fab...still it's curiouser and curioser.

Do you experience any problems with standard dvds?

[TnVmax]

Nope, just the factory installed MATSHITA DVD-RAM UJ892ES 1.20.
I know the OP, as well as others, were talking BD, but it seems a number of users are experiencing the same crash with standard dvds.

Sorry for the confusion

I was hoping to narrow down the hardware a little more.
(Mine's a Satellite with BluRay read/burn)

[maineman]

Maineman,
Does you Protege have BluRay burning capability?

Nope, just the factory installed MATSHITA DVD-RAM UJ892ES 1.20.
I know the OP, as well as others, were talking BD, but it seems a number of users are experiencing the same crash with standard dvds.

Sorry for the confusion

[TnVmax]

Maineman,
Does you Protege have BluRay burning capability?

[maineman]

Hey,

All the developers have to do is buy a Toshiba Protege. I reproduced it on two new Proteges and now I have a third one and have decided to pursue the only option which is to rip to the hard drive and then write the movie to the DVD. Everyone has the two step process down as a work around. Sucks, but works and I do love the Protege size and weight, just hate the two step process when using DVDFab

Ray

Well, maybe not.
I certainly don't mean to discredit or disrespect anyone's post, but personally, I have had a much different experience.

I recently inherited my daughter's Toshiba Portege R705.
Both she and it were involved in an accident. She was hit by a car while crossing the street in front of Tufts med school...good place to get hit ...if you can choose.

She's doing great and only missed a couple days.
However, the laptop was renderd glitchy and unreliable.
We got her a new one and I resurrected the "survivor"
Easy, peasy, just did a new install to factory specs from the recovery partition on the hdd.

I just ripped and burned the standard dvd, R1, The Lion King with 8163 Qt.
Did this with opening Fab only once (I had to physically swap the original and blank when prompted since I'm using only the matshita internal drive),
but again, I did not do the 2-step work-around that other users have had to do.

I did use Img as my default burn engine, but so have others without success.
I did not set up AWS, but it behaved and burned at a max of 8X.

Dunno what this means to the developers of Fab and owners of these Toshiba laptops, but I experienced no crash, no issues at all.

DVDFab 8.1.6.3 (2012/02/17 06:59:04)

0m 00.85s: Qt Translator file load success
0m 00.92s: Load config successful.
0m 00.92s: Init profile data driver sucessful.
0m 03.51s: Init GPU settings sucessful.
0m 03.51s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 03.51s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 03.88s: Config ExBar successful.
0m 03.88s: dvd2dvd have 3 elements.
0m 03.97s: dvd2mobile have 28 elements.
0m 05.31s: blu-ray2blu-ray have 4 elements.
0m 05.56s: blu-ray2mobile have 17 elements.
0m 06.27s: blu-ray23d have 7 elements.
0m 06.48s: blu-ray2dvd have 1 elements.
0m 06.53s: file2mobile have 27 elements.
0m 07.55s: file2dvd have 1 elements.
0m 07.58s: file2bluray have 1 elements.
0m 07.95s: Config work ui controls successful.
0m 20.93s: Init burn engine successful.
0m 20.96s: StartNotify successful.
0m 21.15s: detected dvd
0m 21.18s: drive D
0m 21.18s: dvd type 1
0m 21.18s: volume label LKD-0N-NW1.1_DES
0m 21.28s: got copyright 1 f6
0m 23.32s: got udf/iso
0m 28.35s: got discinfo
0m 28.36s: pathplayer enabled
0m 11.25s: got dvdinfo
0m 11.25s: opened dvd
0m 18.46s: detected dvd
0m 18.49s: drive D
0m 18.57s: dvd type 1
0m 18.57s: volume label
0m 13.52s: failed to report agid: sensekey 00 asc 00 acsq 00
0m 13.72s: failed to report agid: sensekey 00 asc 00 acsq 00
0m 13.92s: failed to report agid: sensekey 00 asc 00 acsq 00
0m 14.13s: got copyright 0 0
0m 15.83s: got udf/iso
0m 16.75s: got discinfo
0m 16.75s: pathplayer enabled
0m 17.25s: no main title, turn off pathplayer
0m 17.25s: failed to open disc 1


I can't explain the failed to report or fail to open.
The analyzing phase took 1-2 minutes to complete, but this isn't that unusual with PP enabled and certain dvds.
It analyzed and ripped without problems


I 07:20:26 ImgBurn Version 2.5.6.0 started!
I 07:20:26 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7600)
I 07:20:26 Total Physical Memory: 3,916,212 KB - Available: 2,176,568 KB
I 07:20:26 Initialising SPTI...
I 07:20:26 Searching for SCSI / ATAPI devices...
I 07:20:26 -> Drive 1 - Info: MATSHITA DVD-RAM UJ892ES 1.20 (D (SATA)
I 07:20:26 Found 1 DVD±RW/RAM!
I 07:20:26 Operation Started!
I 07:20:26 Building Image Tree...
I 07:20:26 Checking Directory Depth...
I 07:20:26 Calculating Totals...
I 07:20:27 Preparing Image...
I 07:20:27 Checking Path Length...
I 07:20:27 Contents: 8 Files, 2 Folders
I 07:20:27 Content Type: DVD Video
I 07:20:27 Data Type: MODE1/2048
I 07:20:27 File System(s): ISO9660, UDF (1.02)
I 07:20:27 Volume Label: LKD-0N-NW1.1_DES
I 07:20:27 IFO/BUP 32K Padding: Enabled
I 07:20:27 Region Code: 1, 2, 3, 4, 5, 6, 7, 8
I 07:20:27 TV System: NTSC
I 07:20:27 Size: 4,272,041,984 bytes
I 07:20:27 Sectors: 2,085,958
I 07:20:27 Image Size: 4,272,652,288 bytes
I 07:20:27 Image Sectors: 2,086,256
I 07:20:27 Operation Successfully Completed! - Duration: 00:00:00
I 07:20:27 Operation Started!
I 07:20:27 Source File: -==/\/[BUILD IMAGE]\/\==-
I 07:20:27 Source File Sectors: 2,086,256 (MODE1/2048)
I 07:20:27 Source File Size: 4,272,652,288 bytes
I 07:20:27 Source File Volume Identifier: LKD-0N-NW1.1_DES
I 07:20:27 Source File Volume Set Identifier: 40513A8D001FD56C
I 07:20:27 Source File Application Identifier: IMGBURN V2.5.6.0 - THE ULTIMATE IMAGE BURNER!
I 07:20:27 Source File Implementation Identifier: ImgBurn
I 07:20:27 Source File File System(s): ISO9660, UDF (1.02)
I 07:20:27 Destination Device: [1:0:0] MATSHITA DVD-RAM UJ892ES 1.20 (D (SATA)
I 07:20:27 Destination Media Type: DVD+R (Disc ID: MCC-004-00)
I 07:20:27 Destination Media Supported Write Speeds: 2.4x, 4x, 6x, 8x
I 07:20:27 Destination Media Sectors: 2,295,104
I 07:20:27 Write Mode: DVD
I 07:20:27 Write Type: DAO
I 07:20:27 Write Speed: MAX
I 07:20:27 DVD+R Reserve Track: No
I 07:20:27 Link Size: Auto
I 07:20:27 Lock Volume: Yes
I 07:20:27 Test Mode: No
I 07:20:27 OPC: No
I 07:20:27 BURN-Proof: Enabled
I 07:20:27 Write Speed Successfully Set! - Effective: 11,080 KB/s (8x)
I 07:20:28 Filling Buffer... (40 MB)
I 07:20:29 Writing LeadIn...
I 07:20:44 Writing Session 1 of 1... (1 Track, LBA: 0 - 2086255)
I 07:20:44 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 2086255)
I 07:30:13 Synchronising Cache...
I 07:30:16 Closing Track...
I 07:30:17 Finalising Disc...
I 07:30:33 Exporting Graph Data...
I 07:30:33 Graph Data File: C:\Users\Tom\AppData\Roaming\ImgBurn\Graph Data Files\MATSHITA_DVD-RAM_UJ892ES_1.20_FRIDAY-FEBRUARY-17-2012_7-20_AM_MCC-004-00_MAX.ibg
I 07:30:33 Export Successfully Completed!
I 07:30:33 Operation Successfully Completed! - Duration: 00:10:05
I 07:30:33 Average Write Rate: 7,345 KB/s (5.3x) - Maximum Write Rate: 10,798 KB/s (7.8x)
I 07:30:33 Close Request Acknowledged
I 07:30:33 Closing Down...
I 07:30:34 Shutting down SPTI...
I 07:30:34 ImgBurn closed!