Problem renewing Products

[bobmitch]

I have three products that I want to renew

DVD Copy
Blu Ray Copy
Blu Ray to DVD converter

I log into the website...choose renew. My three products are present and checked...so I choose NEXT...only DVD Copy is listed for renewal.

Then If I go back to the page with Three and uncheck just DVD Copy...both Blu Ray copy and BR to DVD converter are there...

I wanted to renew all three at the same time, for there is a discount for doing so. I have emailed support three times since early Sunday and never get replies...

Any suggestions???

Thanks

Bob

[signals]

The office will be open in a few hours, I will ask someone to check this for you.

[bobmitch]

The office will be open in a few hours, I will ask someone to check this for you.

Much appreciated. I can purchase renewal of the Blu Ray Copy and Blu Ray to DVD Converter together and get a further discount, but I have to purchase the DVD copy no matter what.

Funny...

When I originally purchased the software...purchased the DVD and Blu Ray copy first. The converter a year later

Thank you for your help...

[signals]

I passed this on to my friend Sunny, the head of the Service Team. You may hear from her or someone else via email since they may need some information that can't be posted publicly.

[Anny]

Much appreciated. I can purchase renewal of the Blu Ray Copy and Blu Ray to DVD Converter together and get a further discount, but I have to purchase the DVD copy no matter what.

Funny...

When I originally purchased the software...purchased the DVD and Blu Ray copy first. The converter a year later

Thank you for your help...

Hi bobmitch,

Sorry for any inconvenience this situation has caused you. We've fixed this renewing issue. Please try again.

Anny

[bobmitch]

Hi bobmitch,

Sorry for any inconvenience this situation has caused you. We've fixed this renewing issue. Please try again.

Anny

Thank you...I will attempt the renewal over the next few days...

Thanks for attending to this...

Bob

[bobmitch]

Hi bobmitch,

Sorry for any inconvenience this situation has caused you. We've fixed this renewing issue. Please try again.

Anny

Thank you again...Everything is taken care of. Your help was invaluable!

Best to all!!!

[Anny]

Thank you again...Everything is taken care of. Your help was invaluable!

Best to all!!!

Hi bobmitch,

You are welcome. Have a wonderful day!

Anny

[burner415]

I cant renew

I have tried to renew my membership but I keep getting a message that the product is not availabe for sale in the US. how can i renew pls help.

[Anny]

I have tried to renew my membership but I keep getting a message that the product is not availabe for sale in the US. how can i renew pls help.

Hi burner415,

Please choose "U.S. Minor Outlying Islands" from the country box to finish your order as well, in which case the new registration key will be delivered to you by email.

Anny

[mlinkbr]

Payment not accepted.

I just tried to renew my product and would let me process my payment. I used the (US Minor Outlying Lslands) and that didn't work.

[sunny]

Hi Jason,

Please contact me at sunny@dvdfab.com, we will help you to get through this payment issue.

Sincerely,
--
Sunny

[jaskin28]

I am having the exact same problem as mlinkbr... Trying to renew and it won't process my payment.

[Guest]

I am having the exact same problem as mlinkbr... Trying to renew and it won't process my payment.

Read post #12.

[JaxXx]

Whatever happend to the PayNearMe option? Thats how I got around this problem last year.