Windows 8 and Incomplete Install?

[grossner]

I am using Windows Defender also. Support had me disable that to see if it helped but it did not...

[Comic Sans]

Hi,

Did your computer freeze for those few hours? I can't even move the mouse...

I can move my mouse sometimes when installing DVDFav but not always. I cannot interact with my PC, but: every maybe 5-10 minutes all actions performed (double clicks etc.) are executed at once for about 5 seconds. A windows explorer window may open in that short timeframe or a window may move. After that, the PC does not respond again.

I switched to Bitdefender shortly - after being annoyed by Avasts advertisements on my desktop (free version). I tried to disable the software before installing DVDFab products with no luck. DVDFab installs are the only moments I experience hangups.

[grossner]

Well, I left the install program running for about 8 hours and my computer was still locked up.

Then I tried to run the install under with compatibility settings for Windows 7. It still locked up, but when I tried to run the executable file in the install directory it briefly started and stopped and I got this log:

DVDFab 8.2.2.6 (2012/12/28 08:51:30)

0m 00.40s: GPUAccelerate: 851973
0m 00.40s: CUDA cap: 0
0m 00.40s: Support coreavc decode: 0
0m 00.40s: Graphics info: Intel(R) HD Graphics 4000 : :
0m 00.40s: Qt Translator file load success
0m 00.43s: Load config successful.
0m 00.46s: Init profile data driver sucessful.
0m 00.46s: InitInstance global exception

When I looked at my log for ver 9.0.1.6, the next step after "Init profile data driver sucessful" is "Init GPU settings sucessful". So it seems that it could be a GPU issue.

I am running an i7 3770K with Intel HD 4000 graphics--no discrete graphics card. Are you guys also using Intel HD 4000 by any chance?

[90312]

I have one last idea, I still think it is a conflict of some type.
Start Task Manager and click the startup tab (works like msconfig on earlier versions) and disable everything there. Defender is a service and an integral part of Windows 8 so you are still protected. Reboot and see if Fab installer is conflicting with something loading on start up.

[grossner]

Thanks for the idea, there were a few things on startup for the intel graphics. I disabled everything on startup (including java updater, etc). Unfortunately I still had the same problem!

I suppose I just need to get used to DVDfab v9...

[90312]

Well I'm no cherry at being wrong

[Comic Sans]

Are you guys also using Intel HD 4000 by any chance?

All AMD/ATI here.

[Rubber_-_Duck]

Hi All,

I'm experiencing this install freeze too with both v9.0.2.6 & v8.2.2.7.

Running Windows 8 Pro 64bit with Media Center
AMD 1090t
ATI 5870
12 GB RAM
2 x 1TB HDD (no SSD in system)

I've disabled Windows Defender before the install and it still locks up when finalizing the installation.

I've tried a fresh install of Windows 8 and this problem happens everytime and the system will not recover no matter how long I leave it.

The same system did not experience these problems when running Windows 7.

However, I have 2 other Intel systems running Windows 8 and neither of them have experienced this issue.

Very strange

[90312]

I had pretty good luck on Windows 8 (before I dumped it) by selecting "Save As" and saving it to the desktop. Then right clicking on the installer and selecting "Run As Administrator". Never try to install from the web site.

[Rubber_-_Duck]

I had pretty good luck on Windows 8 (before I dumped it) by selecting "Save As" and saving it to the desktop. Then right clicking on the installer and selecting "Run As Administrator". Never try to install from the web site.

Yeah I've tried that and a number of other things.

- Downloaded with and without a download manager

- Tried running from Downloads Folder and from Desktop

- Tried running as Admin from a non-admin account

- Tried running from within Admin account and still using the "Run As" on the .exe

Don't know what's going on?

The Installer basically gets to 99.99% complete then just freezes machine when it says "Finalizing Installation..."

Only happens in Windows 8 on this machine, when I put back an old Windows 7 Image it works???

My 2 other Intel Windows 8 PC's don't suffer this problem.

[90312]

I had it on an Intel laptop and didn't have an issue. You might be on to something?

[Rubber_-_Duck]

I had it on an Intel laptop and didn't have an issue. You might be on to something?

Could be...

I've successfully installed it on 2 Intel machines (I've got multiple licences...that's how much I love this software)

- an old Core 2 Duo P8600
- a brand new i5 3570

Both installed flawlessly...it's only the AMD 1090t on Windows 8 where it fails to finalize.

Don't know how AMD and Intel handle installation differently in Windows 8?

Hopefully this will help the Devs to solve this problem.

Thanks for responding so quick to my posts too.....makes it much easier to discuss what tests we've done.

[90312]

Sure thing and thanks for the feedback, there have been several cases like yours. Sometimes the install as admin works even when the OP is the computer admin. and sometimes it doesn't. Now I will ask them if they have an AMD processor and see if I can prove the theory.

[Rubber_-_Duck]

Sure thing and thanks for the feedback, there have been several cases like yours. Sometimes the install as admin works even when the OP is the computer admin. and sometimes it doesn't. Now I will ask them if they have an AMD processor and see if I can prove the theory.

That would be awesome!

Thanks again

[signals]

Could be something in the BIOS, unrelated to the actual OS. Very odd problem.