current update not installing

[bamahusker]

It takes me up to the "install" page then it just sits there. Anyone else getting this too?

[Potti]

Hi:
Please post your internal.log and then we could help you.

[bamahusker]

what do you mean?

It simply won't install. it takes me up to the part where it's supposed to begin installing but instead it just sits there and does nothing.

[Potti]

Yes, but all of 10 our testing environment cannot repro your problem.
So how can we fix that is in the internal.log since fab have writed the problem condition in it. We need it.

[bamahusker]

ummm

i don't even know where the internal.log is.

[signals]

Use the find files or search function in Windows to find it, the location varies with different versions of the operating system. Search for the file dvdfab_internal.log, then open it with Notepad. Copy and paste the log entry from the install into a post.

[bamahusker]

here you go

I'm on Windows 8 and the original file installed fine on it. here's the log:



DVDFab 9.0.2.3 (2013/01/25 13:56:32)

0m 00.42s: Start preload dll...
0m 00.63s: Load dll successful.
0m 00.71s: Start load fabplay dll...
0m 01.07s: Load fabplay dll successful.
0m 01.09s: Windows os type is: 14.
0m 01.09s: Transfer settings successful.
0m 02.02s: GPUAccelerate: 0
0m 02.02s: CUDA cap: 0
0m 02.04s: Support coreavc decode: 0
0m 02.04s: Graphics info: AMD Radeon HD 7300 Series Graphics : :
0m 02.04s: Qt Translator file load success


DVDFab 9.0.2.3 (2013/01/29 17:27:21)

0m 00.16s: Start preload dll...
0m 00.28s: Load dll successful.
0m 00.29s: Start load fabplay dll...
0m 00.42s: Load fabplay dll successful.
0m 00.43s: Windows os type is: 14.
0m 00.43s: Transfer settings successful.
0m 00.88s: GPUAccelerate: 7
0m 00.88s: CUDA cap: 0
0m 00.89s: Support coreavc decode: 0
0m 00.89s: Graphics info: AMD Radeon HD 7300 Series Graphics : :
0m 00.93s: Qt Translator file load success
0m 01.26s: Start get sys number.
0m 01.28s: Serial number is: 68-94-23-41-54-82:68-94-23-41-54-80:4c-72-b9-da-6e-3c
0m 01.28s: Reg URL link is:
0m 01.28s: Version is: 9023
0m 01.28s: Product is: 2
0m 01.28s: Connect type is: 1
0m 06.44s: Times of connecting error is: 0
0m 06.44s: Parse string is: OV:9022
0m 06.45s: Parse string is: BV:9018
0m 06.80s: End check info.
0m 06.81s: Load config successful.
0m 14.54s: Profile Manager :: Begin Load Profile
0m 14.55s: Init profile data driver sucessful.
0m 14.62s: Init GPU settings sucessful.
0m 14.63s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1 filemover 1
0m 14.67s: dvd2dvd:dvd2mobile:blu-ray2blu-ray:blu-ray2mobile:blu-ray23d:blu-ray2dvd:file2mobile:file2dvd:file2bluray:
0m 24.36s: Begin init preview play engine.
0m 28.86s: Init XBMC engine successful.
0m 32.03s: Init burn engine successful.
0m 43.75s: Profile Manager :: End Load Profile
0m 46.71s: opening drive F
0m 46.71s: opened i/o
0m 46.73s: got media type 4
0m 50.78s: got max lba 2481055
0m 50.79s: got disc type 10
0m 50.96s: type DVD-VIDEO
0m 50.96s: volume label SEVEN_PSYCHOPATHS
0m 50.97s: opening drive E
0m 51.00s: opened i/o
0m 51.01s: failed to detect media type: sensekey 00 asc 00 acsq 00
0m 51.04s: got max lba 0
0m 51.06s: opening drive F
0m 51.07s: opened i/o
0m 51.08s: got media type 4
0m 51.49s: got max lba 2481055
0m 51.49s: got disc type 10
0m 51.64s: type DVD-VIDEO
0m 51.64s: volume label SEVEN_PSYCHOPATHS
0m 51.68s: internal path F:/VIDEO_TS/
0m 51.72s: got copyright 1 fe
0m 52.84s: got udf/iso
0m 56.46s: got discinfo
0m 56.47s: pathplayer enabled
0m 57.68s: button: vts_5 menu_1 pgc_25 cell_1 sector_572 count_4
1m 03.53s: button: vts_5 menu_1 pgc_37 cell_1 sector_709 count_4
1m 03.95s: button: vts_5 menu_1 pgc_33 cell_1 sector_643 count_6
1m 04.25s: button: vts_5 menu_1 pgc_27 cell_1 sector_142 count_9
1m 04.50s: button: vts_5 menu_1 pgc_27 cell_2 sector_215 count_9
1m 04.76s: button: vts_5 menu_1 pgc_27 cell_3 sector_287 count_9
1m 05.09s: button: vts_5 menu_1 pgc_27 cell_4 sector_358 count_9
2m 19.62s: user cancelled
2m 19.63s: pathplayer drive error 1
2m 19.64s: pathplayer drive error 1
2m 19.64s: pathplayer drive error 1
2m 19.65s: pathplayer drive error 1
2m 19.66s: pathplayer drive error 1
2m 19.66s: pathplayer drive error 1
2m 19.67s: pathplayer drive error 1
2m 19.67s: pathplayer drive error 1
2m 19.68s: pathplayer drive error 1
2m 19.68s: pathplayer drive error 1
2m 19.68s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.69s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.70s: pathplayer drive error 1
2m 19.71s: pathplayer drive error 1
2m 19.71s: pathplayer drive error 1
2m 19.71s: pathplayer drive error 1
2m 19.71s: pathplayer drive error 1
2m 19.83s: failed to open 1

[signals]

bamahusker
Which version of DVDFab were you trying to install? The ones in the log are not current, please try the latest release if you have not already. I have not seen any other reports of this problem, so check your OS settings or anything else (like antivirus) that might block the install. Could also be a bad download, try a fresh one.

[bamahusker]

well

I currently have 9.0.2.3 I installed that on this computer perfectly and it has had no issue. and I have tried 5 fresh downloads and it still does it. I don't understand. It must be a Windows 8 thing or something.

[90312]

It's not a Windows 8 thing, or not just a Windows 8 thing because I just finished installing both 8.2.2.7 and 9.0.2.6 on my W8 laptop and all went well. I download the installer to the desktop, right click on the installer and run as administrator. No problems.

[bamahusker]

hmmmm. well I can try saving it first before running as admin I guess. i'll let you know.

[90312]

IMHO you should always download, close the browser and everything else before running as administrator (even if you are the administrator on the computer).