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    #1

    Signals and Fengtao need help bad.

    We have talked to each other before on the board but I really have a severe issue

    I am a registered user of DVD Blu ray Lifetime and dvd Fabe Lifetime but now some how my account is not working.. Been emailing support all week but they say my log in is something other than what it is supposed to be. This is killing me cause I can not use v9 of my product cause it does not show under my account. Please try to get my account fixed.

    8 Works fine because I have my keys still but it does not work on everything.

    Check order Number
    Ordered through http://www.dvdfab.net
    Order reference no.: xxxxxxxxxx
    Sincerely
    Jim
    Last edited by signals; 02-24-2013, 12:14 AM. Reason: moved order number to moderator forum
    OS: Microsoft Windows 8 64
    Memory (RAM): 8184 MB
    CPU Info: AMD Phenom II X6 1090T Processor
    CPU Speed: 3204.6 MHz
    Display Adapters: NVIDIA GeForce GTX 460
    CD / DVD Drives: F: HL-DT-STBD-RE WH08LS20
    Hard Disks: C: 2 TB | D: 1.5 TB
    Motherboard: Gigabyte 870A-UD3
    Tags: None
    #2
    Jim, I'm sorry there is not much I can do to help you. The purchase database and the one for the Member's Center are not available to me or anyone outside of Beijing to protect your security.

    You need to find the emails that you received from purchasing DVDFab at any time and Forward them to an email I will send you via a private message here in the forum. I will try to see what other information might help the staff fix your account.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment

      #3
      The site he says he ordered from is a scam is it not?
      How to post the internal log


      Things should be made as simple as possible, but no simpler.
      Albert Einstein

      Comment

        #4
        Originally posted by 90312 View Post
        The site he says he ordered from is a scam is it not?
        No. It's the one with the non decryption versions.

        Comment

          #5
          Got my wires crossed I guess.
          How to post the internal log


          Things should be made as simple as possible, but no simpler.
          Albert Einstein

          Comment

            #6
            Originally posted by signals View Post
            Jim, I'm sorry there is not much I can do to help you. The purchase database and the one for the Member's Center are not available to me or anyone outside of Beijing to protect your security.

            You need to find the emails that you received from purchasing DVDFab at any time and Forward them to an email I will send you via a private message here in the forum. I will try to see what other information might help the staff fix your account.
            Thanks singnals Guess I'll just have to wait for them at support to find out what went wrong when they crossed over tot the email address system. I have sent then the same info and more than I posted here but they keep insisting that my registered email address is some other thing than what it is. Some Lucy at someplace when it should be something completely different. It's just really ticking me off that I have spent a week via email with them to get it fixed I was hoping some one here would put in a word. I have spent over 350 us on versions of DVD fabe over the years.

            I'll check my pm and see if the email you give is differnet than the one I am dealing with now and if so I'll start over with them. If it's the same I guess I'll just have to wait....

            P.S. Looked in my PM's but nothing new.

            Again thanks singnals..

            Sincerely
            Jim
            Last edited by jdenise; 02-24-2013, 02:56 AM. Reason: PS
            OS: Microsoft Windows 8 64
            Memory (RAM): 8184 MB
            CPU Info: AMD Phenom II X6 1090T Processor
            CPU Speed: 3204.6 MHz
            Display Adapters: NVIDIA GeForce GTX 460
            CD / DVD Drives: F: HL-DT-STBD-RE WH08LS20
            Hard Disks: C: 2 TB | D: 1.5 TB
            Motherboard: Gigabyte 870A-UD3

            Comment

              #7
              Originally posted by Gummigutta View Post
              No. It's the one with the non decryption versions.
              Can I ask why we even have this site and not just this one http://www.dvdfab.com/?ad=dvdfabforum to me it makes things confusing!!!
              CBR929
              Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


              Setting Up ImgBurn and DVDFab to work together

              Tips for Posting DVDFab Logs in the Forum

              Comment

                #8
                Originally posted by CBR929 View Post
                Can I ask why we even have this site and not just this one http://www.dvdfab.com/?ad=dvdfabforum to me it makes things confusing!!!
                CBR929
                Think it's for marketing in countries like Germany that stuff like decrypters are forbidden to sell.

                Comment

                  #9
                  Originally posted by Gummigutta View Post
                  Think it's for marketing in countries like Germany that stuff like decrypters are forbidden to sell.
                  Thanks for the explanation Gummigutta.
                  Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


                  Setting Up ImgBurn and DVDFab to work together

                  Tips for Posting DVDFab Logs in the Forum

                  Comment

                    #10
                    Hi jdenise,

                    Please post your dvdfab_internal.log in Log folder, thanks.

                    Best Regards,
                    Fengtao
                    DVDFab is the all-in-one software package for copying Blu-ray/DVD and converting video file.
                    http://www.dvdfab.cn

                    Comment

                      #11
                      Originally posted by fengtao View Post
                      Hi jdenise,

                      Please post your dvdfab_internal.log in Log folder, thanks.

                      Best Regards,
                      Fengtao
                      Hello Fengtao

                      Attached is the log file you requested.
                      dvdfab_internal.log
                      OS: Microsoft Windows 8 64
                      Memory (RAM): 8184 MB
                      CPU Info: AMD Phenom II X6 1090T Processor
                      CPU Speed: 3204.6 MHz
                      Display Adapters: NVIDIA GeForce GTX 460
                      CD / DVD Drives: F: HL-DT-STBD-RE WH08LS20
                      Hard Disks: C: 2 TB | D: 1.5 TB
                      Motherboard: Gigabyte 870A-UD3

                      Comment

                        #12
                        Problem is solved

                        Thanks Signals & Fengtao. Support finally got the issue fixed. I appreciate you both looking in on me. Hopefully I'll have another 3 or 4 years before I need to post again.

                        Have a great day, month or year. Great product by the way always have nothing but praise for it.

                        Sincerely
                        Jim
                        OS: Microsoft Windows 8 64
                        Memory (RAM): 8184 MB
                        CPU Info: AMD Phenom II X6 1090T Processor
                        CPU Speed: 3204.6 MHz
                        Display Adapters: NVIDIA GeForce GTX 460
                        CD / DVD Drives: F: HL-DT-STBD-RE WH08LS20
                        Hard Disks: C: 2 TB | D: 1.5 TB
                        Motherboard: Gigabyte 870A-UD3

                        Comment

                          #13
                          Glad to hear it, see you in a few years
                          Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
                          Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

                          Comment

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