Registration til 2015 not being accepted

[JRoc]

I have the registered version of Blu-ray to DVD and it has the Fab logo as if it was a tial version on my ripped copy if Ip Man. Please help me on this problem. I also posted UNDER Blu-ray to DVD but there was no response back. I can wait til this problem is fixed no rush. also using 9.1.0.2.

[90312]

You may have already done this, but check to see if your registration stuck during the update process.

[JRoc]

Bad registration

Ok. I try that 90312. thanks for the help.

[JRoc]

Bad Registration

I looked to see if my registered version of Blu-ray to DVD was ok after I updated to 9.1.0.6 and it isn't showing up. It's letting my log-in with reg. info but not giving full version of registered product. I ordered from DVDFAB site only. I don't deal with third party poopers.

[CBR929]

Hi JRoc
I know this may be a stupid question but, did you use the same e-mail and password you use when you log into the members area, and not this forum?
CBR929

[JRoc]

Bad registration

yes. I used the same email. A month ago, my password would not let me in, so I changed it. Could it be the password being changed. My old password still works in version 8.

[90312]

You must use the password you use to log in to your members account to register version 9. Version 8 and 9 are totally different animals.

Have you gone to the members site and created an account? You must use the email address you use when you purchased Fab and a password of your choosing, these are what you enter to register version 9.

If haven't yet go here and create an account:

[JRoc]

Bad reg.

I did as you said and it say: ORDER LIST IS EMPTY. You haven't yet purchased our products.

[signals]

Where did you purchase the products, i.e. what website? There is no password for v8, it uses a downloadable key. Do you mean that you can create an account using the email address you used for v8?

yes. I used the same email. A month ago, my password would not let me in, so I changed it. Could it be the password being changed. My old password still works in version 8.

[JRoc]

Bad Reg.

I purchased from this site. My registration key is still in my email folder. I can try to see it it works here. I reply with results.

[Dora]

I purchased from this site. My registration key is still in my email folder. I can try to see it it works here. I reply with results.

Are you purchased the full versions? And now you can only use BD to DVD as register user.
Please open Fab click the ? top right > click open log folder and copy and past your internal log.

[JRoc]

Bad Registration

Ok. Ill try it. Thanks Dora.

[JRoc]

Internal Log

Where am I to paste the internal log?

[glenns]

here in a post see my link on how to at the bottom of this post.

[Dora]

Where am I to paste the internal log?

There is a attach option under the reply windows. upload your log.
And give me a picture of your license info from settins->license info.
We hope can resolve your issue.