Maintenance Notice: Temporary Disruption to Disc Reading Services
Dear DVDFab Users,
Please be advised that our servers will undergo scheduled maintenance on September 16, 2025, from 06:00 to 09:00 (UTC+02:00). The maintenance window is expected to last 3 hours.
For your reference:
Beijing Time (UTC+8): September 16, 12:00 PM - 3:00 PM
Eastern Time (UTC-4): September 15, 11:00 PM - September 16, 2:00 AM
Pacific Time (UTC-7): September 15, 8:00 PM - 11:00 PM
During this period, users may experience issues when attempting to read some new Blu-ray or UHD discs using DVDFab and Passkey. Once the maintenance is complete, services will resume normally.
We apologize for any inconvenience this may cause and appreciate your understanding and patience. Thank you for your continued support!
I renewed the Video Converter for around $33 and my bank account shows a pending transaction for $206.09 from Alipay. What is this and will it go away or was there a mistake?
I need to make sure that charge does not post or be refunded for the overcharge .
Check your email for a receipt that shows what the charges represent. If it is not what you intended to purchase, you should contact the main office in Beijing using the Support->Purchase Problem link on the Fab website, they can correct it.
I've trusted and used DVDFab for many years. Hope this is an honest mistake and not outright theft. China has a poor reputation, so DVDFab needs to do things "better and cleaner" than the other guys to remain viable.
I will update this post with my progress. Below is attached the only email I received, which is not an invoice but only shows the product. Then also attached is my DVD fab products from the dvdfab member area. Then an attachment showing the AliPay charge.
Only EMail
====
-----Original Message-----
From: service@dvdfab.cn [mailto:service@dvdfab.cn]
Sent: Friday, April 24, 2015 9:08 AM
To: billm@eggcentric.com
Subject: Registration information for DVDFab ( Registered to: William Egge )
Dear William Egge,
Thank you for choosing DVDFab!
=================================
DVDFab Video Converter (Never Expire)
Welcome to DVDFab 9,
We've learned that you are a registered member of our Member Center. You can now use your DVDFab account to activate your DVDFab 9 product(s) per the instructions below:
**********************
1. Start up DVDFab 9 upon installing it on your computer; 2. Click "Register" button on the up-coming window asking you to "Buy Now", "Register" and "Try"; 3. Enter your registered e-mail and password at DVDFab Member Center; 4. Click "Register" button.
**********************
Reminder: At DVDFab Member Center, you can check your product(s) information you've purchased and get to know the latest special offer and campaign at any time. To login to our Member Center, please click on the following link, or, copy and paste it into your browser.
DVDFab Member Center aims to provide best user experience, here users can request resending key, changing email and renewing DVDFab products such as DVD Copy, Blu-ray Copy, DVD Ripper, Blu-ray Ripper and so on.
Existing customers of DVDFab 8 (Licence not expired) are highly recommended to upgrade to DVDFab 9, for free; Or, login to the Member Center at http://www.dvdfab.cn/member.htm to download the activation key for DVDFab 8 (Not recommeded).
I've trusted and used DVDFab for many years. Hope this is an honest mistake and not outright theft. China has a poor reputation, so DVDFab needs to do things "better and cleaner" than the other guys to remain viable.
Needed to renew DVD Copy for $19.20 6 days ago, got charged $117.77. Now told will receive a refund in 7 more days! It seems to be a factor of 16X exchange rate error of some sort.
You just don't learn do you AzDragonLord ???
Now you can have a week vacation.
Signals might not have been this lenient on you but, that could change.
CBR929
Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.
You just don't learn do you AzDragonLord ???
Now you can have a week vacation.
Signals might not have been this lenient on you but, that could change.
CBR929
billegge
This is not noise. We will not tolerate disrespectful members on this forum and it is our job to enforce these policies set up by DVDFab.
Give this a read through http://forum.dvdfab.cn/showthread.php?t=5
I promise DVDFab staff will get your problem resolved.
I'm done here!!!
CBR929
Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.
Your thread was unfortunately trashed by a former member, who has been permanently banned. Please do not presume to instruct the forum staff on how to do their jobs.
Your thread was unfortunately trashed by a former member, who has been permanently banned. Please do not presume to instruct the forum staff on how to do their jobs.
For the record, I don't agree that the member has trashed the thread. The response of staff is simply baffling to me.
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