Issues with DVDFab v9

[armitron77]

I installed the updated DVDFab v9 program and noticed that I am having issues with it in terms of registration. I am a lifetime user of the program. DVDCopy is what I am a lifetime user of to be exact. Anyway, when I start the program, it displays the "Activation Screen". When I press "Activate" it asks for Email and password. When correctly typed in, it then displays the "DVDFab option" screen. After that, it displays "Status" of what feature of DVDFab is activated and or a trail of. Upon inspection, I noticed that "DVDCopy" is under the status of "Trail" which should be "Activated" (Lifetime) or under the "Update Expire Time" to Never Expire. I never had this issue up until now. I installed the DVDFab program on my Windows 7 Ultimate Edition operating system in case you were wondering. Is there anyway I may get help with the issue I just descried? Hope to hear from you soon. Thanks.

[signals]

Moved your post to a new thread, don't take over one started by someone else. Post the DVDFab internal log, and check your internet connection (required for registration).

[armitron77]

Issues with DVDFab v9

Moved your post to a new thread, don't take over one started by someone else. Post the DVDFab internal log, and check your internet connection (required for registration).

I have checked my internet connection. It's working just fine. I am attaching the log files for your viewing as requested. Thanks.

[signals]

The log shows DVDFab is unable to reach the registration server and you are stuck in Trial mode. The Beijing staff will have to look at this and check your account in the Member Center.

[Mona]

Hi armitron77,

Do you happen to use the wrong email account to register DVDFab 9? We can't find any DVDFab order with your forum registered email account.

Please double check and if you are not sure, please PM me your email address, I will check for you. Thanks.

Regards,
Mona

[armitron77]

Hi armitron77,

Do you happen to use the wrong email account to register DVDFab 9? We can't find any DVDFab order with your forum registered email account.

Please double check and if you are not sure, please PM me your email address, I will check for you. Thanks.

Regards,
Mona

Mona,

When I first purchased the DVDFab program, the e-mail I used was my old xxxxxxxxxxxxxxxxxxx e-mail address. You should be able to find registration information corresponding with my old e-mail address. If this is the source of the problem, is there any way you may transfer my registration information to my xxxxxxxxxxxxxxxxxxxx e-mail address to solve the registration issue? Hope to hear from you soon. Thanks.

Respectfully yours,

Armitron77

[signals]

armitron,

I strongly recommend not posting email addresses in the open forum. I will edit them out and send them to Mona.

[signals]

Your registration email address is now reset to the new one. Please try registering v9 now.

[armitron77]

Your registration email address is now reset to the new one. Please try registering v9 now.

Signals,

Thank you for resetting my registration. I will get back to you as soon as I check to see if it worked. Thanks to you and Mona for your help. Wait for my confirmation.

[signals]

Just send me a PM if you have any problems, I will check for it in the morning. Mona is at lunch.