License/Key Went back to "TRIAL"

[Rod H]

Why would a registered version of DVD Fab 10 go back trial version on the latest upgrade all of a sudden? Used it once or twice on the latest version but when I opened it today I asked me to verify my info and when I put my registration in it said "TRIAL VERSION" and all the elements were Never Used.

[signals]

Start DVDfab with no discs in your drive, then attach the internal log session that creates. Instructions linked in my sig, below.

You might also check your account in the Member Center on the DVDFab website: https://www.dvdfab.cn/member.htm?dlang=en&trackID=forum

There have been some changes there, but it had no effect on my account.

[Rod H]

Thanks, checking on it. My room mate installed it on this computer, (she's the 'puter wiz in the house). She's off to school and I'll have to get a hold of her for the install info. Hope to get this fixed quickly so I can finish my latest project.

[signals]

You will need the email and password she used when creating the account. Keep us posted, but don't post the email or any account information in the open forum, you can send me a private message.

[Rod H]

Well there's a problem, "The Snake", (my pet name for her), does not have the information anymore, lost, gone, forgotten or something like that. I'm going to have to look at other options. I'm usually pretty careful about saving my registration information(s), that's why I could post the question here.

[signals]

If you have ANY of the information (date of purchase, type of payment, order number, possible email addresses etc), email it to mona@dvdfab.cn along with a link to this thread, she will work hard to find it and has done so for others in the past.