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    Purchase Problem Refunds

    Purchased on line DVD Fab Video Converter. Confirmation # 300470758 Sep 20 2018 Paid for it , followed instructions, pressed download, only to learn that I currently have no downloads available. Contacted customer support only to be advised that the Video Converter is included with DVD Fab. That being the case why is it shown as an option on the order page. I give up can anyone please advise what steps I must take to receive a refund on the software which I paid for and did not receive.

    #2
    Originally posted by jacobean View Post
    Purchased on line DVD Fab Video Converter. Confirmation # 300470758 Sep 20 2018 Paid for it , followed instructions, pressed download, only to learn that I currently have no downloads available. Contacted customer support only to be advised that the Video Converter is included with DVD Fab. That being the case why is it shown as an option on the order page. I give up can anyone please advise what steps I must take to receive a refund on the software which I paid for and did not receive.
    You have to buy the program before you can buy an add-on.
    Programmer in Python, Java, JavaScript, Swift, PHP, SQL, C#, C++, Go, R

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      #3

      Use the Contact option on the DVDFab website, here: https://www.dvdfab.cn/contact.htm

      Provide them a link to this thread, which you can copy from here https://forum.dvdfab.cn/forum/dvdfab-english/general-questions/342035-refunds
      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
      Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

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