Need help, account locked

[Gitschi]

Hello,

I apologize in advance for my English, unfortunately I have to use a translator because my English is very bad.

I no longer have access to my account, and my DVDfab software no longer works either.
I cannot request the password again, and I don't get any emails to my * @ hotmail account.
According to a board moderator from the German forum, it could be that my account was hacked !?
He told me that I should report here. I can show proof of purchase if requested.
Please help, thank you very much!

greeting
Alexander

[signals]

It is possible but would be very rare that it was hacked. Do not post the email or other account data in the forum! Send me a forum pm that lists the registered email address, I will pass it to the proper staff in Beijing.

[signals]

Note to all users: there is some problem communicating with the hotmail email domain, please report it here if you have a problem resetting a password or similar. Gitschi’s account is fixed.

[fgruber]

Hi Team,
I have the same issue, support and PW reset emails do not get through to my address - account is not functional.
Thanks for your help.

[signals]

Does your registered email use the hotmail domain? If so you will need to supply the full email address you used to register. You can do this using the forum pm system. If it is the same email you used to register here at the forum we can get it there.

[fgruber]

Thank you signals, I have received a PM from one of the ops today. It is in fact a hotmail address.

[signals]

Glad to hear that, they will sort it for you.

[sushbone]

I have the same problem today.

When I today started DVDFab ait told me the free usage of it has ended (I have a lifetime license for them).
I tried to authorize in dvdfab again but the login failed with "email or password wrong".
When trying to login at the website into the userconsole the login also fails... after entering the email/password combination after submit the screen stays white looking like it keeps trying to login forever (int wont say wrong password, it just freezes).....

The email is a @gmx.de email.

Is there a general downtime or issue again?

[signals]

No server issues that I am aware of, but I will check. What version of DVDFab do you have installed?

[signals]

Servers are working normally, the Beijing staff will need to check it for you when the office reopens in the morning. Sorry for the problem!

[sushbone]

Its been DVDFab x64 12.0.1.15, the computer the client is running on is on Windows 10 was activated for usage and used for DVDFab before. Whole suite is activated lifetime.
I tried that evening again and now it works again (without having anything changed), login via the DVDFab client and also on your website to reach https://de.dvdfab.cn/member.htm?a=index.

Therefor from my side I can consider this fixed however if you need anything to look what the issue was (logs etc) please let me know.