Not reading 4k disc

[Ronnie01964]

Hello, i have a Blu-Ray writer which can read 4K but here comes the problem: The latest DVDFab Passkey gives an error while
reading the disc
So whats next?

[Rich86]

Many BD drives with 4K capabilities have firmware that disables reading/ripping 4k discs. What is the make & model number of your drive?

[Ronnie01964]

Mines is a slimline external 4K drive from Verbatim.

[Ronnie01964]

This is the drive i have.

[Rich86]

From a bit of internet searching, it looks like the actual drive inside your external Verbatim enclosure is most likely a Pioneer drive.
It would be good to confirm exactly what drive you have.
Are you using a computer with a Windows op system?
I expect you will most likely have to replace the firmware in your drive to enable 4k copying/ripping capabilities.
DVDFab has a program to do this, but it cannot handle all makes/models of drives.

https://www.dvdfab.cn/uhd-drive-tool.htm?trackid=productspage

[Ronnie01964]

I'm using Windows11 pro with the last update ofcourse, 64 gb ram, DVDfab 9.4.5.4 The drive is a 4K drive, more info see sticker on the backside:

[Rich86]

https://www.verbatim.ae/ae/prod/ultra-hd-4k-external-slimline-blu-ray-writer-43888/

I have a message into Fab staff members getting more info that might help. I will jump back in here and share any helpful info when I hear back.

[Ronnie01964]

Thank you very much so far, i'm going to sleep for a while. Cya soon

[Ronnie01964]

Hmmm after installing the UHD tool you mentioned my Verbatim shows up as a Pioneer drive and is not supported? What the fuck have i bought?

[Ronnie01964]

Hah, well i bought the computer almost 4 months ago with windows 11 on it, so why is it showing Windows10 pro?

[Rich86]

The link to the Fab drive tool indicates what drives are supported by this program - and your Pioneer drive is not on the list, so no surprise there.
I suggest you ignore the op system indication in the drive tool window - it may simply be that Fab hasn't changed that dialog box.
Read the info in the below link to learn more about 4k drives and limitations built into firmware to prevent folks from using the full capabilities of the drives purchased.
https://www.dvdfab.cn/uhd-drive-tool...d=productspage
I will post info as soon as I hear back from a Fab support person.

[Ronnie01964]

Thanx again man, luckily i have a standalone 4K drive near my TV, none of all these problemes and it's even regionfree.