Upgrade from FabGold 5

[Jfarr]

I have been trying to renew my subscriptions to DVD Fab. I bought DVD Fab Gold about 2 years ago, with the Mobile Option. I am trying to renew, but it is only offering me a renewal on DVD to DVD, not on Mobile.

I have had a change in my email address, which I have pretty much managed to get through, although I can't raise a support ticket (as it is insisting I do so under my old email address) - but I was thinking that may be the reason why.

Anyone have any ideas?

Jules

[AGJ]

use this link below to change your email address you purchased with to your new email address.



Once that is done then wait for email conformation and then try again

[Jfarr]

I've been through all of that, that was my point. It seems to have succeeded with my licence for DVD Fab Gold, bit not with licence for Mobile. It also does not then allow me to raise a support ticket.

Jules

[AGJ]

DVDFab gold as far as I knew did not have the mobile option as it was DVDFab Platinum that had the Mobile option. I would continue with trying to get through to support as we on the forum here are just volunteers and do not work for DVDFab and are as well unable to help with this issue.

[signals]

@Jfarr
I helped another Gold user recently with a similar problem. Please use the Contact Us form on the dvdfab.com website(not the one in the forum). They have direct accesss to the customer database, none of us do. They can find all instances of purchases if you can supply the name you used for the purchase, the email address or I think also the order number. They reported to me that they corrected a problem in the database that related to Gold licenses, not sure if it will be the same thing for you.