Originally posted by ord1117
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#Ord1117, this software WAS released way to early. As you mentioned; fixes to some of the larger issues is progressing a little slow. What I'm trying to do here, is report issues from the field to the development team. (at least I hope the issues I'm reporting are making it there.) Unfortunately, I believe that I have let the thirty day refund window slip past me while I was trying to do this. So far, I'm trying to convince myself, that the benefit that I am receiving from the software outweighs the heartburn I get from struggling with it. I still don't know whether I picked the loosing side of that argument.
I have hope though. Most software forums only have a Moderator, monitoring what's posted for content, and have very little (if any) input from the forum to the development team. Staff sometimes and (I am told) infrequently sample the "hot threads". If you have ever been on the Microsoft Forum, you will notice that very little, if anything ever gets done concerning glaring issues with the Windows UI reported on the forum. In fact, widely used programs, productivity tools, utilities and features are frequently stripped from the platform. Non utilitarian changes are made to the UI that actually hinders work flow and causes more "clicks" (or effort) to do the same thing. Programs, features and even functions are moved, renamed, or hidden under multiple menus with no warning or logic and it's up to the "Users" to do their research to find out where things went. There is a huge outcry in the forums over this and the apathy that radiated back from Microsoft concerning both the outcry and extreme distress this causes is profound. (Woops, sorry, getting off track here. I get carried away.)
Here though, The people from MusicFab that respond inside these threads identify themselves as "Staff" not Moderators. This helps me feel confident that my input is making a difference, even though Forums are not usually a recognized reporting path for software issues. For such a minor thread as this one (where one person does most of the posting) to rate a "Staff" reply, gives me a warm and fuzzy. Even though I DO post "Tickets", I'm certain that if the Staff in this forum thought that it would be better for me to post another ticket on an issue mentioned here, they would say so. I am putting my faith in the "Fab" staff and development teams, to work out the issues that I report, and transform this software into a cohesive usable whole.
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